Maintech, Incorporated
About Maintech and the Role:
Maintech provides computer system and LAN/WAN services to mission critical, multi-vendor, multi-site applications in the Financial, Telecommunications and Research and Development markets. Maintech’s broad spectrum of IT design, procurement, project management and maintenance services, includes 24/7 managed network and systems support.
We have a temporary opening for a technical professional to function as a Field Technician. We are looking for a self-motivated, dedicated individual who is ready to put their technical skills to work in a fast-paced, customer focused environment. Utilizing your technical knowledge, you will have the responsibility of responding to customer calls in a timely and efficient manner to troubleshoot, analyze and diagnose Dell, IBM and HP servers in a critical environment. You will provide problem resolution or refer more complex issues to a Sr. Support Engineer. Maintenance of inventory and documentation of activity will demonstrate strong organizational skills. Standby/On-call is a requirement of the position.
Job Description
· Analyzes, diagnoses, and troubleshoots hardware/server, storage array, printer, and tape library issues with focus on responsiveness; provides issue resolution.
· Maintains inventory and documentation of activity.
· Escalates more complex issues to 2nd level.
· Provides 1st level 24/7 break-fix support for IT hardware as specified by or utilized in customer environment.
· Familiarity with desktop support and deployment
· Provide project support as well as on-call support for incoming tickets
Required Skills
· Experience with server break fix background on Dell/HP and IBM X86 servers and the ability to describe troubleshooting process on those platforms
· Troubleshooting skills on hardware and the ability to verbalize the steps in the process
· Desktop skills including Win 10 migration, imaging, and troubleshooting
· Tech should have experience in call tracking platforms. 3-5 years of practical experience in Break fix, at a minimum
· Tech needs to be organized in keeping parts inventory in place.
· Candidate must be able to function without direct supervision
· Oracle server experience a plus
Education
· Server certification is a plus
· Technical school training a plus
Additional Information
The position is supporting the hardware break fix requirements in the Ashburn area with a radius of 2-hour drive. The technician will work from home until a requirement is needed on site. Technician will be supporting multiple clients and locations.
The position is Monday to Friday 8am to 5pm, On call after hours and weekends mandatory.
Maintech, Incorporated is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.
Job Type: Temporary
Pay: $21.58 – $25.99 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Ashburn, VA 20147: Reliably commute or planning to relocate before starting work (Required)
Work Location: Hybrid remote in Ashburn, VA 20147
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