Firewall Engineer – NOC

THIS JOB IS NOT OPEN FOR C2C/H1B

Under general supervision, the Firewall Engineer – NOC configures, monitors, and supports network firewall services and infrastructure.

Essential Duties and Responsibilities:

· Create, modify, delete objects, address groups, security rules

· Troubleshoot network access issues and implements network security policies and procedures.

· Research, diagnose and resolve Tier II network, circuit, telephony issues.

· Perform tracking and management of network events to resolution.

· Monitor, Install, configure, support, and maintain moderately complex network service devices, telecommunications and LAN/WAN hardware and software.

· Work with vendors to escalate trouble tickets, determine Root Cause for outages and chronic issues

· Assist employees, vendors, or other customers by answering questions related to network operations procedures and services.

· Complete work in a timely and accurate manner while providing exceptional customer service.

· Conduct training and creates documentation for Service Desk and other support teams on new network hardware or services being rolled out to the enterprise.

· Follow Incident Management Procedures and assists with Customer Communication for High Priority issues affecting the enterprise.

· Provides reports and metrics on trending issues.

· Other duties as assigned.

Qualifications:

· This position requires a minimum of five years network firewall experience.

· Proven knowledge of the following systems is necessary: network operating systems, network topologies, network hardware, routing, switching, data privacy, security, and telecommunication systems.

· Experience with Cisco Firepower Firewalls, Panorama, Palo Altos, Meraki.. Monitoring network traffic for troubleshooting issues. Experience with packet capture and Wireshark.

· Experience using Palo Alto Panorama for firewall configuration and troubleshooting.

· Working knowledge of network services availability, performance, and security is required.

· Working knowledge of commonly available tools, including Network Node Management (NNMi), ServiceNow

· The ability to work efficiently under pressure, accurately meet deadlines and present a professional demeanor is essential.

· Excellent communication skills, customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential.

· Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.

· In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.

· Intermediate level desktop computer software experience is necessary, including skills in Microsoft Office

Educational Requirements:

Bachelor’s degree or equivalent work experience

Palo Alto Networks Certified Network Security Administrator certification required

CCNA technical certification required

Work Days:

Normal work days are Monday through Friday. Occasional Saturdays and Sundays may be necessary.

Work Hours:

Normal work hours are 6:00 a.m. to 5:00 p.m. Occasional overtime (more than forty hours per week) may be necessary via a rotating on call schedule.

Job Types: Full-time, Contract

Salary: $55.00 – $65.00 per hour

Schedule:

• 10 hour shift
• Monday to Friday
• Overtime
• Weekend availability

Application Question(s):

• Do you have CCNA Technical Certification?

Experience:

• Firewall: 5 years (Preferred)

Work Location: Remote