Halton Healthcare Services
Specific Department and Program:ICT
Location:Oakville
Posted Date:Jun 30, 2022
Posting #: 2022-901976
Non Union
Position: Help Desk Technician x 4
Department: Information Communication Technology
Status: Temporary Full-time for approx. 12 months
Hours: Monday – Friday – Days; various rotating shifts (subject to change based on operational requirements)
Site: Oakville
Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative centre of excellence in community hospital care in the Halton and Peel Regions. We are a distinctive centre of healthcare excellence that offers first-rate care in an innovative environment that supports the physical, mental, emotional and spiritual needs of the community.
As a member of the Technical Support team, this individual will use their Information Technology and Customer Service skills to provide first and second level technical support to over 3000 hospital staff members.
This is what you will be doing:
Technical hardware/software support
Provide first and second level support for Information Systems hardware, software, network and operating system requests. Requests that aren’t resolved within the expected OLA/SLA guidelines are escalated to either System Administrators or Application Analysts.
User Administration
Account administration
File administration
Account policies
Miscellaneous
Helpdesk database administration and maintenance.
Desktop deployment and life-cycle services
Technical procedural documentation
Configuration and Asset management
Incident and Change management
Provides Preventive Maintenance procedures on all Peripheral and Desktop equipment
Contributes to the development and implementation of the departmental strategic plan
Other duties as required
This is what you need to do it:
Information Technology Degree or Diploma required
Minimum of 2 years of progressive experience in the Information Systems field including applications, networking , operations and telecommunications
Industry standard technical certifications (MCP/A+) preferred
Excellent verbal and written communication skills
Proven business analysis and problem solving skills
Proven superior customer service skills
Proficient with the Windows suite of operating systems and Microsoft Office product line required
Minimum of 1 year computer hardware and peripheral equipment trouble shooting and support skills required
Knowledge of LAN environment preferred
Proven technical writing/documentation skills preferred
Must be able to work flexible hours as needed
Must be able to meet the physical demands of the position
Satisfactory employment and attendance record required
Date posted: June 30, 2022
Internal applicants due by: July 7, 2022
If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we’d like to hear from you. Please submit your application via our website at www.haltonhealthcare.com directly to this posting and include a current copy of your resume.
We thank all those who apply but only those individuals selected for further consideration will be contacted.
In accordance with Directive #6, Halton Healthcare has implemented a COVID-19 Vaccination Policy. All new hires must be fully compliant with our Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.
In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Halton Healthcare is a smoke free facility in and around all three sites. Smoking is not permitted on hospital properties. We thank everyone who works at or visits our hospitals for respecting this healthy initiative. We are also a scent-free environment for all employees and visitors to accommodate individuals’ health concerns arising from exposure to scented products. We ask for everyone’s cooperation in our efforts to accommodate health concerns.
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