Hybrid Work Communications Officer

Background/IRC Summary

The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and in 22 US cities, the IRC restores safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

Job Overview/Summary

The IT department supports the organization’s work by providing reliable and scalable applications and infrastructure of the IRC’s offices in the US and around the world. The Global Information Security (GIS) team is responsible for IT security practices to meet information security, data privacy, legal and donor compliance needs. The Global Real Estate and Workplace Solutions (GREWS) team is tasked to weave physical and virtual workplaces and their underlying infrastructure into a user-friendly hybrid work experience. An integral component of this effort is ensuring users have the knowledge and resources needed to safely utilize our business systems and physical locations effectively and to stay up to date on the latest protocols, technologies and IT initiatives.

The Hybrid Work Communications Officer works closely with IT Training & Communications, Global Real Estate (GREWS) and Global Information Security (GIS) teams to provide communications support for ongoing GIS and GREWS initiatives. Primary responsibilities include the implementation of hybrid work tools across IRC’s major offices, to redesign RescueNet content for IT Security and GREWS that relates to the infrastructure necessary for staff to work in a hybrid work environment, to create graphics (flyers, user guides, etc.) to support change management campaigns for program launches and business process changes; develop and maintain RescueNet intranet pages for GIS and GREWs initiatives; and provide ongoing communications and awareness support on key projects.

The ideal candidate has a background in IT, as a communications specialist, and is able to manage production of collateral materials, draft global announcements, and presentations as needed.

Responsibilities include, but are not limited to:

• Leading the development of support resources to make it easy for staff to be effective working in a hybrid setting, working with IT, GREWS and client department. These resources will include RescueNet pages, training content, digital signage, and flyers.
• Implement hybrid work tools, such as room and desk reservation tools across the organization’s larger offices.
• Develop wayfinding signage concepts for IRC’s offices,
• Develop training materials and room signage for the use of AV systems across the organization.
• Develop concepts to publish content on digital signage, to complement traditional email communication and content on RescueNet.
• Support change management campaigns for GIS project launches and process improvements, leading graphic design requirements.
• Support the GIS project team in defining and producing operational procedure documentation for information security.
• Work closely with functional teams; including IT Training & Comms., GIS and GREWS to help draft global IT announcements related to GIS and GREWS initiatives.
• Design and develop flyers, videos, presentations, and other promotional materials to educate employees on GIS and GREWS projects and policies.
• Contribute to communications and awareness campaigns on IT policies and standards in partnership with Security Enhancement Program (SEP) team.
  • Develop and maintain design of RescueNet intranet pages for GIS and GREWS content.

Key Working Relationships

Position Reports to: Deputy Director,IT Training & Communications / Director of Global Facilities and Real Estate – Management in Partnership (MiP)

Position directly supervises: N/A

Indirect Reporting: Security Enhancement Program Manager

Other Internal and/or external contacts:

Internal:

• GREWS Deputy Director, Real Estate Projects and other GREWS project team members
• NYHQ AV team and regional IT Directors
• Senior IT Communications Officer
• Business Relationship Management team
• Global Information Security team
• Project Managers and Project Coordinators on the Project Management team
• Subject Matter Experts across other departments

External:

• Vendors and Consultants

Required Skills

• 6+ years of relevant work experience in communications, media, marketing, and knowledge/significant interest in Information Technology.
• Proven ability to conceptualize user experience and to translate it into a range of user resources.
• Excellent communication and writing skills.
• Advanced MS Office skills (Excel, PowerPoint, Word)
• Strong aptitude in graphic design and production, with knowledge of Adobe Creative suite (e.g., Photoshop, Illustrator, InDesign, Premiere, After Effects, XD).
• Ability to communicate and build effective working relationships across diverse global audience.

Ability to function independently with limited direction.

Preferred Additional Skills

• Experience, or ability and willingness to learn hybrid work management tools such as Outlook Room Finder, Visual Directory, Visual Lease etc.

• Experience with Box and content management systems (CMS) (e.g., SharePoint or Interact).

• Experience with HTML, CSS, and JavaScript.

Education:

• College degree in related field

Working Environment

• Standard office working environment.

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.

Compensation:

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

COVID-19 Vaccination Requirement:

In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity:

IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits:

We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

How to apply

https://rescue.csod.com/ux/ats/careersite/1/home/requisition/41370?c=rescue