IBU-LOA – Network Technician – Field Operations – Lower Mainland

Description

Job Posting Restriction: This posting is restricted to existing Frames Technician team members headquartered in the Lower Mainland.

Job Posting Start and End Date: 2022-08-10 to 2022-08-25

KEY PURPOSE:

To perform Service Delivery and Assurance functions related to network switching/data elements and provide technical guidance/support to other technical resources.

MAIN RESPONSIBILITIES:

Technical

• Provide technical guidance and act as a focal point for questions, issues and/or process clarification as requested by other technical resources
• Create network change requests with high quality method of procedures and implement planned network changes with detail to quality to minimize unexpected impacts during the implementation
• Represent operations at meetings regarding impacts, post incident reviews, resolve or refer to others; ensure testing has been completed and issues identified and/or escalated
• Work with other teams and vendors to implement hardware, software, firmware, product change upgrades and commissioning of network elements/services
• Provision, commission, test, maintain and repair network elements and services
• Provide trouble analysis (i.e. testing, fault isolation and repair functions; logs, alarms, operational measurements)
• Develop preventative maintenance procedures and intervals for all areas of network equipment according to standards and/or specifications
• Perform preventative maintenance routines for switching/data network elements, power and environment to ensure network reliability; resolve issues or refer to others
• Review technical bulletins, assess impacts and communicate to other technical resources

Communications

• Initiate and/or respond to queries, discuss trouble details and confirm resolutions directly with external / internal customers
• Explain/discuss details regarding progress, issues, applicable charges and promote products and services

Administration

• Prepare time and expense reports
• Document and administer/track maintenance routines for network elements, power, environment and housekeeping
• Provide information on job status, maintain logs and update applicable corporate systems

RESULTS OR OUTCOMES:

• Work is performed within defined time requirements to meet company quality standards, to ensure network reliability and to meet customer needs
• Preventative maintenance routines and administration responsibilities are completed accurately and timely

Qualifications

• Fully qualified Communication Technician Journeyperson (equivalent to current pay at wage step 8 or greater in Wage Schedule 1B, Appendix A)
• Formal training or post secondary education in electronics and telecommunications network or equivalent experience
• Demonstrated effective decision-making skills while under limited supervision
• Demonstrated ability to identify problems, isolate and resolve, take appropriate action, implement solutions or escalate as required
• Knowledge of network technology, architecture and elements, and a strong understanding of their associated inter-workings
• Knowledge of circuit wiring, transmission parameters and testing
• Knowledge of automated provisioning, ticketing, testing and dispatch systems
• Knowledge of network maintenance practices / routines on network elements
• Knowledge of network installation and repair practices, policies, and procedures
• Knowledge of products and services for business and residential customers
• Must be able to understand and effectively perform work in accordance with published work plans
• Experience in network installation, network maintenance, and/or commissioning of network elements (hardware, software and power) would be an asset
• Knowledge of DC power and auxiliary power systems, (i.e.: connecting a generator)
• Must be willing to work in any weather conditions
• Must be willing and able to work in locations that preclude your ability to return home every day, on an as required basis
• Ability to manage a physically demanding workload
• Must have a Valid Class 5 Driver’s License
• Normal colour vision to work with colour-coded wiring
• Must be able to operate hand and power tools, and electronic test equipment, (i.e.: voltmeter)
• Must be willing and able to work various shifts as assigned (such as evenings, weekends and statutory holidays), based on business needs
• Must be willing and able to work stand-by shifts based on business needs and be on-call in the event of network outages
• Must be willing and able to work in confined spaces
• Must be willing to travel in small aircraft,aerial tranways, helicopters and/or operate snow cats, etc
• Must be willing to travel and have the ability to travel outside of Canada as required
• Vendor Certification (CCNA or equivalent) and IP and Optical Transport experience would be an asset
• Must follow safe work practices and abide by all safety rules and regulations
• Must possess Personal Computer navigational skills
• Demonstrated professional oral and written communications skills
• Fluent in English
• Self-motivated, work well with minimal or no direct supervision
• Ability to effectively handle both favourable and unfavourable customer interactions
• Ability to work effectively in a team environment and collaboratively with other departments
• Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment
• Demonstrated ability in planning and organizing to meet scheduled deadlines
• Commit to continuous learning. Demonstrate the ability to learn and apply learned skills to related situations and complete and pass all related exams
• Must meet applicable testing requirements