TELUS
Kelowna, British Columbia, CA
Req ID: 28430
Jobs by Category: IBU-LOA
Job Function: IBU – Internal Jobs Only
Status: Full Time
Schedule: Regular
Posting Date: Jul 28, 2022
- This job will be unposted 14 days after the posting date above
Description
Job Posting Restriction: This posting is restricted to existing Journeymen Technicians headquartered in Alberta and British Columbia
Job Posting Start and End Date: 2022-07-28 to 2022-08-12
NOTE:
To be considered on this posting, applicants are required to obtain a Security Alarm Installer License from the applicable provincial government
KEY PURPOSE:
To perform installation and repair functions related to telecom products and services for residential and business customers.
MAIN RESPONSIBILITIES:
Technical
Install, diagnose, and repair residential and business voice&data services and applications
Customer Contact
Explain/discuss details regarding progress, issues, applicable charges and promote products and services
As a trusted solutions advisor you will be required to highlight any sales opportunities from our growing suite of home products and services designed to help our customers get the best out of their TELUS experience
Administration
Provide information on job status
Prepare time and expense reports
RESULTS OR OUTCOMES:
Work is performed to meet company quality standards within defined time requirements
Administration responsibilities are completed accurately and timely
The posting of performance related data is standard for this position and is an important component to achieving high performance
Qualifications
Knowledge of network architecture
Experience in any of the following areas would be an asset
Installation, maintenance, or testing /analysis of network elements (hardware and software)
Signalling technologies
Knowledge of inside and outside plant facilities
Must be willing and able to work in confined spaces
Must be willing and able to work aloft
Normal colour vision to work with colour-coded wiring
Ability to manage a physically demanding workload
Must be willing to work in any weather conditions
Knowledge of products and services for business and residential customers
Fully qualified Communication Technician Journeyperson (equivalent to current pay at wage step 8 or greater in Wage Schedule 1B, Appendix A)
Knowledge of emerging technologies
Demonstrated effective decision-making skills while under limited supervision
Working knowledge of network technology, architecture and elements, and a strong understanding of their associated interworkings
Working knowledge of circuit wiring, transmission parameters and testing
Working knowledge of automated provisioning, ticketing, testing and dispatch systems
Working knowledge of maintenance practices / routines on network elements
Knowledge and experience of repair practices, policies, and procedures
Must be able to operate hand and power tools, and test equipment
Must be able to understand and effectively perform work in accordance with published work plans
Must have a Valid Class 5 Driver’s License
Must be willing to work in locations that preclude your ability to return home each day, on an as required basis
Must follow safe work practices and abide by all safety rules and regulations
Must be willing and able to work various shifts as assigned (such as evenings, weekends and statutory holidays), based on business needs
Must possess Personal Computer navigational skills
Demonstrated professional oral and written communications skills
Fluent in English
Self-motivated, work well with minimal or no direct supervision
Ability to effectively handle both favourable and unfavourable customer interactions
Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
Ability to work effectively in a team environment and collaboratively with other departments
Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment
Demonstrated ability in planning and organizing to meet scheduled deadlines
Commit to continuous learning. Demonstrate the ability to learn and apply learned skills to related situations and complete and pass all related exams
Must meet applicable testing requirements
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