IBU-LOA – Wireless Network Technician – Field Operations

Location:
High Level, AB, CA La Crete, AB, CA Peace River, AB, CA

Req ID: 28370

Jobs by Category: IBU-LOA

Job Function: IBU – Internal Jobs Only

Status: Full Time

Schedule: Regular

Posting Date: Jul 29, 2022

• This job will be unposted 14 days after the posting date above

Description

Job Posting Restrictions:
This posting is restricted to existing Journeymen Technicians headquartered in AB and BC.

This role requires technicians to enter and perform work at businesses, government, and/or health care facilities falling under federal and/or provincial public health mandates which demand that individuals be fully vaccinated against COVID-19. This role will require individuals to be prepared and willing to provide proof of vaccination upon entering these sites. To be considered on this posting you must meet these requirements.

Job Posting Start and End Date: 2022-07-29 to 2022-08-12

NOTE: The successful candidate will need to be based out of the High Level / Peace River area, and will be expected to service that entire region.

KEY PURPOSE:
Provide routine maintenance and trouble resolution services on field deployed communication equipment.

MAIN RESPONSIBILITIES:
Technical

Perform maintenance, repair and testing on all network elements, including environmental, microwave, data and IP transmission, fiber, DC power/prime power, HSPA, LTE, 5G and Wi-Fi base station equipment and remote access/ alarm management systems

Identify and resolve equipment problems in conjunction with optimization, switch, and NMC resources

Make technical recommendations on network support and resiliency

Plan, document and implement equipment changes requiring outages and multiple resource coordination

Install/upgrade, commission, accept and integrate network equipment

Collect and interpret drive test data

Assist Engineering personnel in modifying existing equipment parameters and configuration

Communications

Identify issues, respond to queries, discuss trouble details and provide explanation/assistance relating to network trouble resolutions directly with external / internal customers in a professional manner

Work with Operations Team & other groups to explain / discuss details regarding progress and issues

Establish and maintain contractor relationships for support and other maintenance activities as required

Share information with co-workers

Administration

Report and update findings in ARS (trouble ticket and work order systems)

Prepare time and expense reports

Completing as built documentation

Documentation of technical issues

RESULTS OR OUTCOMES:
Troubles are resolved and/or services are provisioned within defined time requirements to meet company quality standards, to ensure network reliability and to meet customer needs

Preventative maintenance routines and administration responsibilities are completed accurately and timely

OTHER:
Perform other functions as assigned which do not affect the value of the job

Qualifications

Accredited Diploma in Telecommunications is an asset

Applied Science Technologists and Technicians certification would be an asset (e.g. ASTTBC, ASET)

Working knowledge of Digital Wireless Communications, and Radio Frequency Networks and Data/IP Networks

Working knowledge of TELUS wireless products and services

Must have a Valid Class 5 Driver’s License

Knowledge of HSPA, LTE, 5G and Wi-Fi Wireless Communications protocols and Networks

Knowledge of test equipment/software associated with Wireless Network maintenance, commissioning, & repair (e.g. Aglient 7495, Motorola 2660, Sunset MTT)

Working Knowledge of Harris Truepoint and Ericcson Mini-Link

Working Knowledge of NuRemedy, ticketing systems

Experience in the maintenance and field optimization of a digital wireless communications network

Experience in testing/analysis of Wireless network elements

Must be able to carry heavy equipment

Must be willing and able to climb poles, ladders and towers

Must be willing and able to work aloft

Must be willing and able to travel long distances in severe weather conditions to remove locations

Care and maintenance of company owned vehicles and equipment

Fully qualified Communication Technician Journeyperson (equivalent to current pay at wage step 8 or greater in Wage Schedule 1B, Appendix A)

Demonstrated effective decision making skills under limited supervision

Knowledge of network technology, architecture and elements and a strong understanding of their associated inter-workings

Knowledge of circuit wiring, transmission parameters and testing

Knowledge of automated provisioning, ticketing, testing and dispatch systems

Knowledge of maintenance practices/routines on network elements

Knowledge of installation and repair practices, policies and procedure

Must be able to operate hand and power tools and test equipment

Must be able to understand and effectively perform work in accordance with published work plans

Normal colour vision to work with colour-coded wiring

Must be willing and able to work various shifts as assigned (such as evenings, weekends and statutory holidays), based on business needs

Must follow safe work practices and abide by all safety rules and regulations

Must possess Personal Computer navigational skills

Demonstrated professional oral and written communications skills

Fluent in English

Self-motivated, work well with minimal or no direct supervision

Ability to effectively handle both favourable and unfavourable customer interactions

Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required

Ability to work effectively in a team environment and collaboratively with other departments

Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment

Demonstrated ability in planning and organizing to meet scheduled deadlines

Commit to continuous learning. Demonstrate the ability to learn and apply learned skills to related situations and complete and pass all related exams

Must meet applicable testing requirements