Inbound Sales Chat Agent (FT)

iQor


Are you ready for a DREAM JOB? Enjoy chatting online? Interested in a fun, fast-paced work environment?
Are you motivated by the ability to earn a lucrative commission for your performance? Then we would love to hear from you! We are searching for polite, professional individuals interested in creating amazing experiences for customers through online chat.

$15 hourly pay rate

$1000 bonus potential each month!

Perks available:
  • 75% off of your phone service.
  • Benefits, available after 45 days.
  • Background check required.
  • Quarterly pay review.
Our Inbound Chat Sales Agent will handle online chat inquiries from our customers each day. Inbound Chat Sales Agent will assist customers with promotional information and pricing on behalf of a leading Telecommunications company with the goal of making them part of the family! Our amazing Team of Leaders will be there to support you on your pathway to success! This position is onsite, located at our Miramar facility: 2989 N Commerce Pkwy, Miramar, FL 33025. Training schedule is Monday-Friday 10:00 am – 7:00 pm, Production schedule range is between 11:00 am – 11:00 pm, and must be flexible for weekends, for a 40 hour work week.
The online chat relationship experience created for these customers is key to winning!
Our representatives view the customer’s inquiry online to understand their needs and act as their advocate by making recommendations, addressing all inquiries, and providing thorough & accurate information to set customers up for success with their new service!
  • Must be No more than 20 miles from worksite**

Responsibilities:
  • Answer inbound sales chat inquiries and greet customers with energy and enthusiasm virtually.
  • Be able to make outbound calls to customers for further clarification needed (about 20 percent of the time)
  • Meet department productivity and quality standards.
  • Strive for sales on the first chat inquiry and take true ownership of customer needs and issues.
  • Communicate and follow instructions for a first “virtual” chat inquiry resolution for customer satisfaction.
  • Deliver an amazing sales experience through effective and timely resolution of various customer inquiries, concerns, and needs.
  • Take an active role in educating customers about our client’s products and services.
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
  • Understand and strive to meet or exceed call center sales metrics while providing an excellent and consistent sale experience.

Requirements:
  • Experience in sales/upsells in a transaction-based environment such as a call center or retail location, demonstrating the ability to provide customers with the best options that fit their needs is preferred.
  • Must be computer Savvy and be able to type 25 words per minute.
  • Problem-solving skills.
  • Ability to maintain accuracy and production standards.
  • Background check required.

About iQor:

iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.

Quick Apply
To help us track our recruitment effort, please indicate in your cover/motivation letter where (jobsinteelecom.net) you saw this job posting.