Infrastructure Technician

The IT (Information Technology) Infrastructure Technicians’ role is to support the lifecycle of the Corporation’s IT Infrastructure assets from deployment through retirement, including ongoing operations and maintenance to ensure reliability and performance. Systems include servers and storage, networks and Wi-Fi, printers and end user devices such as desktops and mobile phones. The Infrastructure Technician works with the IT team to ensure the availability, reliability and security of these assets. This includes configuration of client/server operating systems, configuration of the host, storage, and assisting in developing processes and procedures for ongoing management of the server, storage, and end-user device environment. Where applicable, the Infrastructure Technician will assist in overseeing the physical security, integrity, and safety of the data center environments and additional buildings.

Responsibilities:
Resolve escalated tickets as assigned by Service Desk.

Serve as an escalation point for complex technical support, inquiries and issues regarding operating systems, servers and networks.

Provide training to the Service Desk group regarding system and/or technical problems including possible measures that would minimize or eliminate future occurrences.

Monitor the availability and performance of IT assets and work to restore services during disruptions or as tickets are assigned.

Plan, test and deploy the release patches and firmware in accordance with the change process and schedule.

Manage printers to ensure availability including configuration, publication and access controls.

Support the execution, monitoring and reporting on daily backups and resolution of any issues.

Recommend and execute approved modifications to the server/storage, data centre and desktop environment in order to improve efficiency, reliability, and performance.

Update network and system drawings, documentation, procedures and knowledge base including any asset, configuration and operations management systems ensuring accurate configuration, monitoring and reporting functions.

Administer and maintain an ongoing end user security awareness training system including reports, alerts and follow up actions.

Administer and maintain environment monitoring of facilities, including installation, configuration, reporting, alerts and follow up actions.

Manage deployment and operation of mobile devices and contracts, ensuring acceptable use within corporate data limits.

Support wireless equipment including internal access points and external point to point connections at various locations.

Qualifications:
Diploma in Computer Science or related discipline. Equivalent education and experience may be considered.

Five (5) years of IT systems and technical support experience related to telecommunications, servers, networking and computers.

Certifications or trainings favored (i.e., CompTIA Network/Server+, Dell EMC, MCSE, ITIL v2).

Hands-on technical knowledge and troubleshooting of servers, storage, data centers, switches, etc.

Dexterity of hands and fingers to operate power tools, cabling installation, computer keyboard, mouse, and to handle other computer components.

Strong organizational skills to ensure work is appropriately prioritized and actioned to meet IT and corporate objectives.

Strong time management skills to handle multiple tasks at the same time to meet system and client support requirements involving a number of different work locations.

Proficient with Microsoft Office tools.

Knowledge of Microsoft Technologies such as Active Directory, Hyper-V Hypervisor, System Center Suite, Azure and Server/Client Operating Systems.

Knowledge of Dell Technologies such as PowerEdge Blade Technology, Compellent Storage Technology, and Dell Switch Technology.

Knowledge of Endpoint Protection Management Systems such as Microsoft, Intune, Endpoint Manager or Windows Defender.

Knowledge of CLI’s such as Powershell.

Must undergo a successful criminal records check.

Valid Class 5 NT driver’s license or equivalent.

Salary for this position ranges from $50.64/hr. – $61.53/hr. We offer a comprehensive benefits package which includes health and dental benefits, disability insurance, life insurance, paid sick days and a defined benefits pension plan. Relocation assistance will be provided.

Affirmative Action Employer – Candidates must clearly identify eligibility status in order to receive priority consideration. We thank all those who apply and advise that only those selected for further consideration will be contacted.

PC4079