Inside Sales Agent

Are you a hard-working salesperson who takes great pride in hitting competitive targets? Are you a team player and contributor? Do you want to be part of a high-energy team that drives sales for the 12th_ largest cable telecommunications company in the United States? Do you want to participate in an earnings plan that enables you to make more money when you sell more? Do you like being part of a highly motivated team that enjoys recurring incentives, including contests (e.g. President’s Circle), premium TV giveaways, lots of free food, and the like?_
Position Summary
The Sales Agent is important to the success of the entire company. Led by 2 Supervisors who report to a Director, Sales Agents will be part of a team ranging from 9 to 11 Agents who together handle 246k incoming calls a year and secure 69% of the 67k total connects. This role is responsible for handling incoming calls from customers interested in purchasing and upgrading Zoom Internet supercharged by Plume Wi-Fi, HDTV powered by TiVo, and Talk telephone services, along with a portfolio of ancillary home entertainment products and services (e.g. HBO). This role is compensated based on actual performance to monthly targets, and has an opportunity to earn more money as production increases above target.
Responsibilities, Essential Functions, and Job Duties

• Prefer candidates with experience handling calls in a call center environment, yet will train the right person.

• Capable of selling products and services, including Video, Internet, and Telephone, to our customer base.
• Effective communicator over the telephone and via e-mail.
• Understands the importance of a consultative call flow, which requires asking appropriate questions to determine customer needs.
• Communicates issues and feedback to the appropriate individuals as it relates to our products and customers to ensure continuous improvement (i.e. kaizen).
• Effectively describes features and benefits, and capable of identifying and overcoming objections.
• Meet established department/team/individual goals and scorecard requirements for sales, sell-in percentages, work order accuracy, and other Key Performance Indicators (KPIs).

• Believes in and promotes Armstrong’s robust home entertainment services to customers, friends, families, and neighbors. Enjoys being an Armstrong Ambassador.
• Provide a quality Armstrong Experience on every customer contact by resolving customer issues and introducing/promoting Armstrong services in a positive manner.
• Accurately enters order information into an ICOMS billing system, including updating of customer accounts, telephone, and contact information. Protects all private customer information.
• Must be collaborative, flexible, and a team player.
• Will place outbound calls, as needed and with special projects.

Qualifications

• Sales experience or sales acumen.
• Strong communication skills.
• Customer service experience.
• PC and data entry proficiency.
• Must be very organized.
• Positive attitude and capable of understanding the Power of Change.
• Understands and appreciates the value of a variable pay compensation plan based on target attainment.

Direct Reports
None. Works closely with up to 4 Supervisors, 11 Agents on Team, and 40 Agents in department.
Physical Requirements

• Ability to sit for long hours behind a PC or laptop, all while wearing a headset.
• Ability to work shifts, days, evenings, weekends, and holidays, in accordance with recurring shift bid process.
• Ability to work over time during some evenings, weekends, holidays, and peak seasons (e.g. Student Rush).
• Ability to transition into similar call handling roles, such as retention or Care, to handle call volume peaks.
• Ability to work independent and within a team environment.

Job Types: Full-time, Commission