Inside Sales and Customer Service Representative

Alpine Power Systems, established in 1963, is an independent B2B global solution provider specializing in critical power, telecom, cable, and motive power solutions. Through acquiring market-leading companies and adding highly motivated, talented individuals, Alpine has expanded its operations to become one of the largest independent organizations in our industry. Alpine is a profitable and growing company supplying numerous Fortune 1000 companies.

As an inside sales and customer service representative, you will play a pivotal role in the growth of Alpine Power Systems inside sales network. If you have a passion for details, enjoy a customer-facing position where no two days are the same and thrive in a collaborative environment, we look forward to you joining the team!

Objectives:

• Act as a pivotal team member of the motive power inside sales team and assist the inside sales team in reaching our monthly revenue goal.
• Ensure all quotes are responded to within 30 minutes or less.
• Ensure all quotes are followed up via call and email within 48 hours of quote creation.
• Follow Alpine Power’s quoting process.
• Track quote creation and completed sales via Salesforce.

Job Responsibilities

• 
  Customer Service
  • Answer customer calls and questions regarding products.
  • Match inventory with customer needs.
  • Follow Salesforce quoting process.
  • Update Salesforce with the customer account and contact information.
  • Send order (freight) tracking information to customers after each shipment.
  • Coordinate rental orders and agreement returns.
  • Set up new customer accounts (Including acquiring credit references).
  • Field warranty claims and work with the Director of Inside Sales to find solutions.
• Lead Generation and Customer Outreach
  • Assist wholesale team with outreach calls.
  • Update Salesforce with the customer account and contact information from outreach calls.
  • Perform regular inventory analysis and propose strategies on how to move products.
• Sales Strategy
  • Work with inside sales team members to create product packages.
  • Review lost opportunities weekly and strategize with the inside sales team on how to lower the lost count.
  • Negotiate prices on larger orders.

Ideal Characteristics:

• Detail-oriented
• Flexible
• Embraces and overcomes challenges and varying priorities.
• Works well independently and with a team
• Ability to work on multiple priorities simultaneously with ease.
• Self-starter
• Supportive and reliable
• Have problem-solving skills and provide quick solutions to challenging situations.
• Seize ownership of processes.

Basic Qualifications

• Technologically savvy – well-versed in Microsoft Office Suite, including Outlook, Excel, and Word
• Excellent communication skills, both verbally and written
• Friendly personality capable of interfacing with customers in a professional manner

Benefits of Working with Us:

• Team environment
• Paid time off
• Paid Holidays
• Health insurance
• Dental/Vision insurance
• 401k with company match
• Benefits are available within 30 days of hire
• Hybrid Schedule