Inside Sales Representative

POSITION: Position Summary:

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The Inside Sales Representative plays a fundamental role in achieving the Company’s ambitious customer acquisition and revenue growth objectives. The role involves making dozens of calls per day, email follow up, generating interest in ServiceCentral’s products, working with channel partners, qualifying leads and prospects and closing sales.
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Responsibilities/Duties:
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• Timely manage, qualify, route and reporting of inbound sales leads for further development and closure.

• Generate interest in ServiceCentral’s applications and integrations through various channels and means of outreach.

• Effectively source net new sales opportunities through inbound lead follow-up and effectively making and managing large volumes of outbound sales calls (typically 40 – 50 per day) to meet revenue targets.

• Maintain and expand target prospects through assigned campaigns, verticles, and territories.

• Research accounts, identify key players and generate interest by professionally articulating ServiceCentral products and value proposition.

• Ability to understand customer needs and requirements.

• Maintain up to date and accurate information in CRM system.

• Close sales to achieve quarterly quotas.

• Team with channel partners to build pipeline and close deals.

• Perform effective online demos to prospect(s)*

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• Other duties as assigned.

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Education/ Work Experience:
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• Proven inside sales experience.

• Documented Track record of over-achievement.

• Excellent verbal and written communication skills.

• Strong phone presence and experience dialing dozens of calls per day.

• Strong listening and questioning skills.

• Strong presentation skills.

• Ability to motivate and influence and clients.

• Ability to multi-task, prioritize and manage time effectively.

• Proficient with corporate productivity and web presentation tools.

• Preferred SaaS sales experience a plus.

• Experience working in retail repair or 3rd Party Logistics and Depot returns centers a plus.

• High School diploma*

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Personal:
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• Self-Starter

• Excellent interpersonal skills

• Persistence

• Quick learner

• Conceptual, strategic thinker

• Energy, ambition and drive to succeed – “Makes things happen”

• Hands-on

• Accustomed to achieving results.

• Excellent communication skills in writing and verbally

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Company’s Leadership Competencies:
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• Shows determination to achieve excellent results

• Focuses on the market

• Finds better ways

• Demands top performance

• Develops Self and others

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Privacy and Security:
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• ServiceCentral respects the privacy of our employees, customers, and partners and is committed to protect information from internal and external threats. Information technology systems and data are valuable assets which are essential in supporting ServiceCentral’s strategic objectives. Effective information security management is critical in order to ensure the successful enablement and delivery of business functions and services. ServiceCentral is committed to preserving the confidentiality, integrity and availability of all physical and electronic assets.

• As an employee of ServiceCentral, you will be provided access to systems and data that are appropriate for your role and job description. You are required to accept ServiceCentral’s Information Security and Privacy Policy concerning the acceptable use of ServiceCentral technology resources and information processing, email, instant messaging, Internet connections, and telecommunications. The policy also includes acceptable use of ServiceCentral financial data, trade secrets, customer data, consumer PII and employee PII that you are authorized to access. All employees are required to accept ServiceCentral’s Social Media Policy

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Job Type: Full-time

Pay: $40,000.00 – $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Education:

• Bachelor’s (Preferred)

Experience:

• Inside sales: 1 year (Preferred)

Work Location: Remote