Installation Manager

Our company:

We are about building communities, not just networks. We believe that people are at the heart of everything we do. We’re committed to making life better for our customers, our employees, and the communities where we live and work. Founded in the underserved Toronto neighbourhood of Liberty Village, we’ve always understood the importance of connection. That’s why we committed ourselves to building a fibre-optic network throughout the community and have continued to expand our network ever since. For 30+ years, we have been proud to build, own, and operate an extensive & robust fibre-optic network throughout Toronto & Montreal. Now with 400+ employees, we continue to deploy our own construction, fibre splicing, installation, network operations and support teams. Our services are delivered to thousands of commercial and residential service addresses using Beanfield owned facilities.

Our Values:

We Are Community: People first, always. We build trust through empathy and honesty. We align around our collective purpose. We are service of the whole. We are stronger together than we could ever be alone. When we show up for each other, we can create anything. Being in community is what gives us purpose and meaning.

We Are Different: We know who we are and are creating our own destiny. We see the world differently. We explore. We are curious. We go first and do what others haven’t done before. By thinking differently, we build better.

We Cherish Momentum: Momentum is more than just being busy or ticking items off our to-do list. It’s about nurturing our ideas, creating rituals and routines that align with our priorities, and staying optimistic in the face of setbacks. It’s about feeling in control and being confident that we can find solutions to whatever problems come our way.

What you will be doing

• Establish standards of performance for the operations and manage the staffs to achieve the performance standards.
• Ensure that pertinent documentation and paperwork are accurate and complete.
• Set and implement goals, policies, procedures, and ongoing metrics.
• Estimate time and cost to complete installations, maintenance, and repairs.
• Manage team to target levels of production for hours per install.
• Understand the sales process from beginning to end.
• Ensure the highest levels of customer satisfaction based on the performance of installation department.
• Direct the commercial and residential installation team to meet customer demands, customer schedules and company standards on backlog turns.
• Maintain high installation quality of service quality by managing the installations to company and manufacturer installation standards.
• Acknowledge, implement, and enforce all Beanfield policies and procedures, including vehicle policy.
• Submit accurate and timely weekly report to your Manager.
• Ensure that the appropriate truck stock supplies/tools/equipment for technicians
• Assist with troubleshooting and repair of difficult installations
• Assist with design stage of difficult installations.
• Prepare and deliver performance reviews.
• Supervise multiple projects simultaneously.
• Maintain a good driving record

What are we looking for:

• High school diploma and./or post-secondary degree or diploma in network security and/or administration.
• 3 + years of previous experience as an Installation Manager within the Telecommunications Industry.
• Knowledgeable with commercial installations with the ability to read scope of work is a definite asset.
• High Level of experience with MS Office, Jira and other ticketing systems.
• Strong communication skills both verbal and written.

• Quality focused, rigorous, Team Player
• Maintain current knowledge of industry trends, concepts, practices & procedures, and the potential impact on the business.

• Ability to engage, motivate & retain top talent.
• Desire to create and maintain a culture of ownership, accountability & trust.
• Sense of urgency completing tasks and resolving issues.
• Strong analytical, problem solving and critical thinking skills.
• Strong interpersonal, influential and conflict resolution skills.

Must love dogs. Yes, you read that right, we have our very own office dog Beans!

Beanfield is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, etc. Beanfield is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [email protected]

Candidates must be legally able to work in Canada at this time. Beanfield regrets that it is unable to sponsor employment Visas.

Please note that final candidates for this position will be required to undergo a confidential pre-employment criminal background check.