Installation Manager

Position Summary

The Installation Manager supports the organization’s mission, vision, goals, and values by providing overall leadership and supervisory direction, coordination, support, planning, and organization to all team members within the Installation Division in support of the installation, service, and solutions required under contracts with installation/service providers. The primary goal for this position is to ensure all ShawnTech employees assigned accomplish the successful installation and compliance of all customer contract requirements.

Strategic/logical direction in complying with this requirement will be ongoing program management and communication/leadership to all team members. Specific goals on installation will be carried out through program management of resources/talents, training, team conference calls, team building, quality control, and ensuring the teams has the necessary resources to perform their duties. The position requires the Installation Manager to be skilled in instituting a lean operation using techniques to implement budget management/reconciliation, cost control, operational planning, employee management, process management/improvement, customer relationship management, and process optimization. The Installation Manager must exhibit and encourages the following behaviors: excellence, competence, collaboration, innovation, respect, commitment, accountability, initiative, and ownership.
Key Responsibilities and Essential Duties

• Lead, direct, and manage the field team members of ShawnTech to maximize revenue, lower cost to serve, and maximize customer satisfaction with accountability including budgetary management.
• Adhere to standard operating procedures, policies, and performance standards with reporting metrics for the Installation Operations.
• Ensure that ShawnTech maintains contractual obligations and evaluate contract performance to ensure customer expectations meet contract guidelines.
• Implement improved processes and program management methods to generate higher ROI and workflow optimization.
• Work closely with all departments for continuous improvement of processes and systems.
• Provide mentoring and guidance to all team members.
• Develop and nurture strong customer communications with client contacts and maintain positive relationships with regards to scheduling and movements of team members.
• Participates with management to ensure the utilization of existing resources is optimized and future workforce planning is effective to meet the growing needs of the organization.
• Executing and managing a departmental Training Plan, Safety Program, and internal project management training for the Installation Operations
• Participating in the interviewing, selection, facility background screening process, and onboarding of new hires in the Installation Operations
• Reviewing and approving expense reporting control, processes and procedures
• Managing, maintaining and documenting disciplinary and performance issues in a timely manner and consulting with human resources on all disciplinary actions.
• Managing, reviewing and approving timecard and time off requests.
• Ensure semi-annual reviews are conducted within specific time periods.
• Coordinate and lead weekly team meetings among various and all installation teams.
• Assisting the VP of Operations and Finance with investigating and securing licensing requirements.
• Participate with project-based pricing for installation surveys.
• Other duties may be assigned as required to meet corporate goals.

Education and Experience Requirements

• Bachelor’s degree and/ or a minimum of 5 years of project management experience in a related industry.
• At least 3 years leading and directing team members as required.
• Project Management Professional (PMP) certification preferred.
• The successful candidate will have knowledge of telecommunications related technology for correctional facilities, and experience managing large scale implementation projects.
• Excellent time management and project management skills.
• Excellent written and verbal communication skills.
• Ability to balance competing priorities.
• Strong organizational, interpersonal, analytic and problem-solving skills.
• Ability to work as part of a diverse team.
• Ability to manage projects and approach tasks in a structured and systematic manner.
• Focus and drive on accelerating business impact.

Travel Required
Occasional travel- You will be expected to travel for this position as needed.
Supporting Competencies/Skills
Analyze Issues: Gathers and analyzes the most critical information needed to understand problems; probes and looks past symptoms to determine underlying causes of problems and issues; integrates information from a variety of sources to arrive at optimal solutions; detects inaccuracies or flaws in reasoning; and defines reasonable alternatives to resolve problems.

Build Relationships: Relates to others in an open, friendly, accepting, and respectful manner; is viewed as approachable and shows interest in others; develops and maintains high-quality relationships with managers, peers, and direct reports; demonstrates style flexibility when relating to a variety of people and situations; uses formal and informal networks to get things accomplished; identifies and cultivates relationships with key colleagues and stakeholders in other parts of the organization; and builds and maintains appropriate contacts and networks with people in the industry or profession.

Champion Change: Approaches problems with curiosity and open-mindedness; generates innovative ideas and solutions; stimulates creativity and innovation in others; challenges the way things have always been done; champions new ideas and initiatives; and supports those who initiate change and take risks.

Coach and Develop People: Creates an effective learning environment by fostering coaching partnerships with employees; helps others understand their “skills portfolio;” creates joint development and coaching plans; orchestrates learning opportunities; provides relevant, high-impact feedback; and serves as an effective role model for development.

Drive for Results: Sets challenging goals and puts a top priority on getting results; conveys a sense of urgency and drives issues to closure; persists in the face of obstacles; demonstrates initiative and sets high personal standards of performance; maintains a consistent, high level of productivity; and is committed to the organization.

Use Sound Judgment: Brings to bear the appropriate knowledge and expertise in making decisions; considers alternate solutions before making decisions; bases decisions on sound logic and rationale; advances problems toward resolution when encountering ambiguity or uncertainty; chooses the best alternative based on consideration of pros, cons, tradeoffs, timing, and available resources; makes timely decisions on problems and issues requiring immediate attention; and makes sounds decisions on complex issues and problems.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Would you be able to pass multiple, in-depth background screens?
• What is your salary expectation?

Education:

• Bachelor’s (Preferred)

Experience:

• Team management: 3 years (Required)
• Project management: 1 year (Preferred)
• Telecommunication: 1 year (Preferred)

License/Certification:

• Driver’s License (Required)
• PMP (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: Remote