Installation & Repair Technician

Leaco is seeking someone who can perform the duties below or who can be trained on the job. Leaco is family oriented and strives to take care of our employees. The ideal candidate would be a self starter, motivated, have good customer service skills along with technical and repair experience, be willing to work alone and in a team, and readily share their ideas while also following directions, if needed.

The I/R Technician performs required work for a wide range of exchange operations, including the construction, maintenance, and provisioning of telecommunication network facilities, instruments, cable, subscriber carrier equipment, customer and company interface devices, and related equipment. This position is also responsible for completing service implementation including installation, testing, training, and maintenance. Additionally, the position is responsible for interfacing with the customer to ensure needs and expectations are met.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned or be changed.

1. Responds to service orders for installing, upgrading, changing, or removing customers’ telephone service or equipment; complies with all regulatory requirements, industry standards, safety rules and regulations, and company policies.

2. Installs, removes, or makes changes in network for residential, business, and maintains residential, business, and responds to customer trouble reports.

3. Completes, clears, and closes out service orders and trouble tickets; updates record upon job completion.

4. Installs associated wiring including CAT-5 and other equipment in buildings which are either under construction or existing.

5. Reports disposition of trouble tickets to the service center, maintains time sheets, vehicle records, and other required reports.

6. Assures that all operations are performed by established industry standards or by company standards when applicable.

7. Submits sketches and measurements to Engineering when required.

8. Tests facilities and reports any unsatisfactory conditions found.

9. Receives and analyzes trouble reports and maintains record-keeping system for POTS and Broad Band, and key systems and all wide band service

• Records and forwards traffic metering usage data and forwards all service orders to customer service department.

11. Provides technical expertise, training, and documentation to the customer for all services, related business systems and associated equipment.

12. Identifies and documents design deficiencies and, when applicable, recommends solutions verbally and in writing to Engineering.

13. Coordinates and executes field-testing activities, including technical support, on new products and services.

14. Performs system analysis, maintenance, and installation on all outside plant.

15. Knowledge of fiber, splicing, color code, testing and trouble shooting.

EDUCATION AND/OR EXPERIENCE:

High School diploma or equivalent, and one to two years of job-related experience as a network, installer/repairer, or cable splicer, fiber and/or other telephone related fields is preferred.

NICHE SKILLS:

This position requires critical thinking skills, problem solving skills, and the ability to manage one’s own time efficiently. A successful I/R Technician has natural technical aptitude and the ability to learn and adapt to new technologies.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Telecommunication: 1 year (Preferred)

License/Certification:

• Driver’s License (Required)

Willingness to travel:

• 75% (Required)

Work Location: One location