International Communications and Knowledge Management Adviser

Location: Any MSF office*

Contract: Permanent at 100%

Starting date: asap in 2023

Deadline to apply: 08.05. 2023

*By default, the successful candidate will be offered a contract in the MSF office of their country of residence at the time of application.

I. MSF INTERNATIONAL

Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based on need and irrespective of race, religion, gender or political affiliation.

MSF International is the legal entity that binds MSF’s 24 sections, 25 associations and other offices together. Registered in Switzerland, MSF International provides coordination, information and support to the MSF Movement, as well as implements international projects and initiatives as requested.

II. POSITION BACKGROUND

The Communications Department of the International Office supports the efforts of MSF operational centres and sections by coordinating key strategic and technical platforms and leading on specific transversal communication dossiers that benefit the whole movement. The team also acts a key public engagement player by managing the main MSF institutional website (msf.org) in English and Arabic as well as some key social media channels.

This position will play a critical role in supporting the daily facilitation of exchanges, internal accountability and knowledge/information sharing within the MSF communications community. It will lead a review in the way we share information, guidance, and expertise within the communications community in MSF. It will also monitor and analyse the output and impact of communication packages shared in the movement

III. PLACE IN THE ORGANISATION

The Communications and Knowledge Management Adviser reports to the International Communication Coordinator and is part of the International Office Communications Department. This position will work in close partnership with the members of the three Units in the Department (AV, editorial, and Digital Engagement)

The International Communications Coordinator (ICC) works with the MSF operational centres and the larger DirCom network on building MSF communications policies and institutional positioning based on a shared vision. The Communications and Knowledge Management Adviser will work closely with the ICC to make these global exchanges rich and impactful and ensure that the communications community in MSF remain well informed and connected. To achieve that, this position will interact on a very regular basis with a wide range of people across hierarchical and geographical lines.

IV- OBJECTIVES OF THE POSITION

The objective of the position is to ensure that people working in communications across MSF have easy access to a wide range of information, guidelines, decisions, and expertise to improve quality, avoid duplications and increase internal accountability.

V. MAIN RESPONSIBILITIES

1. Information sharing – connecting people and knowledge

• Be a focal point for a wide range of questions coming from the wider movement and deliver timely answers or referral to the right people
• Review the way knowledge, communication packages, strategic documents and guidance are shared internally and propose and implement the best way to optimise this
• Maintains internal communications-specific digital platforms, ensuring they are up to date, are user friendly and their correct use is promoted
• Finalise, keep updated and disseminate a communications induction checklist (including links to existing content) for directors and heads of communications and the wider communications community in MSF
• Stimulates a range of internal conversations, motivating others to interact and exchange experience and views through existing internal platforms
• Manages a series of global communication email lists

2. Planning, Coordination and documenting Communications platforms exchanges

• Under the guidance of the ICC, coordinate and plan Dircom5, Full DirCom and Communication Coordinators (CoCos) meetings and exchanges: developing and disseminating agendas; preparing meeting sessions and structure, content and background documents; minuting the Dircom5 and CoCos meetings; and documenting outcomes and action points, ensuring the follow-up of decisions to achieve expected outcomes and actions.
• When required, take the lead in coordinating specific platforms or other groups like Communication Advisers around specific emerging crises.

3. Disseminate communications planning and monitors communication outputs

• Monitors communications output, use and impact of communications tools /initiatives for the MSF movement
• Provides a yearly overview based on that analysis and makes the data available
• Launches and follows up with compilation of communications feedback coming from MSF entities
• Compiles and distribute weekly operational communications updates (CWA)

4. Support to IO Communications Department

• Be part of an out of hours and weekend on-call system for social media and website posting
• Fulfil ad-hoc tasks in times of emergency

VI. JOB REQUIREMENTS

• Genuine interest in, and commitment to, the humanitarian principles of MSF
• At least five years of proven experience in communications
• Strong understanding of MSF’s current vision and internal debates around public positioning and bearing witness
• Strong understanding of the work reality, needs and constraints faced by a range of communication professionals in the humanitarian sector and MSF in particular
• Experience with internal communications, information management, knowledge management is a strong asset
• Good knowledge of Media Asset Management (DAM) tools, SharePoint, Teams and other conversation and information management tools
• Excellent organisational skills with demonstrated ability to execute projects on time
• Rigorous, with a high level of attention to detail
• Excellent written and oral communications skills in English is required; good skills in French is an advantage/asset
• Experience in MSF communications is a strong asset
• Able to interact effectively and motivate and energise people at all levels in a complex international organisation.
• Basic knowledge of Adobe PhotoShop, InDesign, Illustrator is an asset;
• Enthusiasm, self-motivation, initiative.

How to apply

https://msf.recruitee.com/o/international-communications-and-knowledge-management-adviser