IT E-RATE AND TELECOMMUNICATIONS UTILITY BILLING SUPERVISOR (15)

• Certifications in ITIL (IT Service Support) and Project/Program Management, Degree from an accredited college with a bachelor’s degree in Business or Public Administration, Project Management, Communications or a related field
• At Least 5 years of experience as a business analyst, telecom analyst, project manager, systems analyst or closely related experience in the analysis of information technology organizations and systems

PLEASE INCLUDE SOURCE AND DATE FOR ANY DEGREES OR CERTIFICATIONS IN YOUR RESUME

• Supervise the E-Rate (FCC and USAC) Government program for telecommunications reimbursement of cost incurred for all of Baltimore County Public Schools bringing revenue to the schools of approximately $1 million dollars per year
• Input and maintain all required forms to the USAC Schools and Libraries program within the USAC EPC system for each new funding year
• Ensure proper forms are filed by established deadlines as well as sequential forms are filed within the system based on previous submissions
• Maintaining of bills for 1O years per FCC regulation
• Serve as Project Manager for telecommunications product analysis for various departments within the school system
• Communicates and meets with various departments of the school systems to identify telecom expenses to ensure that any monies eligible for E-Rate are included. Within the E-Rate program the position requires the ability to justify any expenses as well as to appeal any decision up to and including the FCC Commission and the presentation of those arguments
• Must be able to communicate properly with each department of the FCC and debate the funding decision with precise statistical information to justify the funding request
• Prepare FCC/USAC reviews and response to questions on any E-Rate program request
• Facilitate and attend Vendor Meetings and other Government and Internal Team Meetings (i.e., Verizon and BCG) to understand and coordinate functions with BCG and BCPS (i.e., telecommunications for Disaster Recovery Center) and any other E-Rate related work
• Create RFP’s for needed products to be approved by the Board of Education and work with the Procurement department on any contract renewals required for signature by the Carriers and facilitating that activity to closure
• Conducts product reviews to investigate new technology that could potentially be utilized within the County and scope out any departments that are not being considered. Vendor Management of telecommunications products for analysis, use, cost as well as a high-level knowledge of the vendor billing systems, such as taxes and understand the tax laws that regulate the charges in relation to the bills and E-Rate
• Reviews contract and telecommunications billing to accuracy and identifies errors and notifies the Carriers for refunds
• Checks for Contract addendums to ensure that compliance analyzing telecommunications bills for errors such as taxes, which requires the position to know the FCC Tariff
• Has an established network of contacts with the various telecom carriers
• Point of escalation for the BCPS repair department to escalate outages within the Carriers organization
• Point of escalation for telecommunications problems encompassing billing, orders and repairs with the various Carriers
• Facilitates Carrier meetings to discuss current issues that BCPS is having with the vendor, creating an open action register to resolve those issues. Within these meetings review new product offerings for potential use within BCPSE
• Establish SOWs with the Carriers to effectively and efficiently review contracts and renewals Assist in facilitating meetings with the Office of Budget & Reporting Director to discuss E-rate refund schedule and processes, assist in facilitating meetings with Purchasing to discuss billing disputes with a Carrier for legalities as well as to discuss new RFP and contract issues
• Understands the Telecommunications Carriers processes and has contacts within those Carriers to assist BCPS in getting problems resolved in a timely fashion
• Streamline products used to maximize Carrier discounts for volume of services utilized. Example consolidation of Verizon Wireless bills to afford all departments of best cost usage and still maintain individual billing for budgetary purposes Contract identification for E-Rate eligibility (i.e., MiCTA contracts, State of Maryland contracts and other suppliers within the US Government agencies) where BCPS can Ensures that projects are completed in accordance with established scope, deadlines, budgets, and FCC/USAC standards
• The yearly filing of the reimbursement requests with the E-Rate/FCC/USAC per program requirements to report detailed statistics such as types of products used; bandwidth and upload/download speeds for internet along with the statistical information on the school system i.e., total number of students within the system and how many are on the Free and Reduced Lunch Program (NSLP) then mathematically calculating the funding amounts required
• Produces status reports and communications on a regular basis
• Takes ownership for a variety of project initiatives and communications in parallel

• Reviewing contracts and network design for suggestions to improve stability along with adding dedicated support to any project or billing issue
• E-Rate process and procedures
• Expertise in creating and managing spreadsheets to account for product inventories within the IT department, such as phones, circuits and lines and updates those spreadsheets
• Expertise in creating and managing spreadsheets to track the progress in resolving telecommunications issues, i.e., billing, repair and orders with each carrier
• Carrier network for problem resolution
• Creation and maintaining of MS SharePoint for all telecommunications vendor records
• MS SharePoint that was created to house all of the IT spreadsheets of inventories (Level 3), Verizon TLS/Centrex/POTS lines and their locations, along with any orders to add and disconnect services to assist in verifying billing accuracy
• Personal computers, Microsoft Office suite of tools including Word, Excel, PowerPoint
• Principles and practices of telecommunications billing

• Supervising the analysis of telecommunications billing
• Efficiency of existing processes and develops strategies for improvements
• Operation of computers and peripheral equipment
• Professional verbal and written communication

• Administer the E-rate program for the entire BCPS school system. Evaluating and understanding E-rate processes
• Positively communicate and interact with various County departments and act as a liaison for any telecommunications needs to insure eligibility
• Coordinate the work of a team with the work of other units within the Office of Information Technology and County agencies
• Develop needs assessments and prepare administrative reports
• Establish and maintain effective working relationships

• Candidates chosen for submission will meet or exceed the “Ideal Candidate” Requirements, Education, and Required Skills.