It Network And Telecommunications Journey (Ets)

This job posting will remain open until filled. Candidate screening will begin 2nd, two weeks after posting. The hiring authority exercise the option to make an appointment decision at any time. It is in the applicant’s best interest to submit application material as soon as possible.

The IT Network and Telecommunications Journey plays a critical role in ensuring network connectivity and servers are functioning at an optimal level. The incumbent will assess customer infrastructure and security needs, provide proposals or recommendations and define or coordinate common processes or procedures to support IT operations.

Per Governor Inslee’s
Proclamation 21-14
state employees must be fully vaccinated. Your vaccine status will be verified upon acceptance of a contingent job offer. Please note, medical or religious accommodation be available once an offer of employment is made.

About the Division:

The Enterprise Technology Services (ETS) division is the agency’s technology provider for the HCA. Enterprise Network Services (ENS) section within ETS is solely accountable for delivering highly reliable infrastructure services supporting access and connectivity. This unit is responsible for enterprise-wide IT planning and performance deliveries for (8) networks internally and externally with numerous service providers.

About the position:

The IT Network and Telecommunications Journey is responsible for planning, designing, configuring, and architecting the agency’s network and telecommunications infrastructure used for the transmission of information in voice, data and/or video formats. This position is responsible for maintenance and oversight of high-risk, mission critical network hardware and software and for the overall day-to-day maintenance and improvements to the agencies IT infrastructure. The incumbent will manage the agencies core network infrastructure including, LAN/WAN, routing/switching, firewalls, VPN, WiFi, and cloud network environments.

This position is eligible to telework but is frequently required to report on-site to meet business need.

Some of what you will do:

• Provides Tier 2 and some Tier 3 support for network connectivity, network security, and wireless service degradations and outages.
• Analyze system logs to proactively identify potential issues in advance for appropriate mitigation. Integrates new technologies to improve future performance.
• Troubleshoots network issues brought about by configuration changes, problems with third-party network connectivity providers and hardware failures.
• Applies advanced technical knowledge to prioritize service requests, change requests and associated tasks, incidents, and problems.
• Plans and builds approved complex network systems for deployment including installation and testing.
• Using Senior level knowledge to analyze HCA network to determine the types of monitoring tools required to effectively monitor and respond to network disruptions.
• Conducts trend analysis using monitoring tools and utilizing advanced techniques, make recommendations to improve system performance and efficiencies.
• Collaborates with HCA’s Office of Secure Services (OSS) to design and implement data network security measures, operate network intrusion detection and forensics to ensure appropriate secure routing of network traffic to include wireless, LAN, and WAN of up to category 4 data.
• Lead network specialist responsible for the maintenance and repairs of physical network equipment located within the state’s Data Center and HCA’s office locations.
• Lead network specialist responsible for the evaluation and application of patches, certificates and required upgrades.
• Leads assigned network related projects through the initiation, planning, executing, controlling, and closing phases.
• Researches and evaluates immerging network equipment, technologies and trends for continual re-alignment and improvement of HCA’s network environment.

Required Qualifications:

• 
  Bachelor’s degree or higher in Computer Science, Information Technology (IT) or closely related field AND three (3) years recent professional and technical experience analyzing, designing, installing and/or maintaining Cisco (LANs & WANs) network infra-structure equipment and application architecture for medium to large networks or providing customer or technical support in information technology.

OR

• Associate’s degree in Network Engineering, Information Systems, Computer Science, Information Technology, or an equivalent technical discipline from an accredited college or an accredited vocational training program AND five (5) years recent professional and technical experience analyzing, designing, installing and/or maintaining Cisco (LANs & WANs) network infra-structure equipment and application architecture for medium to large networks or providing customer or technical support in information technology.

OR

• Seven (7) years recent professional experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience AND five (5) years recent professional and technical experience analyzing, designing, installing and/or maintaining Cisco (LANs & WANs) network infra-structure equipment and application architecture for medium to large networks or providing customer or technical support in information technology.

AND

• Three (3) years of experience in working with new or unfamiliar network technologies, independently using documentation, online resources, and other available sources of education to advance & integrate technology.

Required Competencies:

• Ability to define and manage short, mid and long-term goals. Ability to work independently. Excellent time management skills for handling multiple projects. Excellent organizational and follow-up skills.
• Analyzes and solves complex problems related to assigned projects, while working in an “open concept” environment.
• Ability to weigh options and foresee impacts/consequences of changes on entire systems.
• Adapts easily to changing business needs, conditions, and work responsibilities.
• Accepts personal responsibility for the quality and timeliness of work and able to achieve excellent results with little need for oversight.
• Clearly and effectively communicates with individuals and groups both external and internal to the organization.
• Sees opportunities for creative problem-solving while staying within the parameters of good practice; generates workable and useful solutions to difficult problems.
• Makes timely decisions without sacrificing quality.

Desirable/Preferred Qualifications:

Desired operational experience in designing, administering, configuring and/or troubleshooting the following:

• Network Device Scripting (Cisco Configurations using NXOS, and IOS)
• Cisco Wireless LAN Controllers (WLC)
• Cisco Identity Services Engine (ISE)
• Cisco Prime Infrastructure
• Data Center Interconnect (DCI) Technology
• Orion SolarWinds
• Net Flow Tools

Desired certifications and formal training in network technologies:

• Cisco Certified Design Associate (CCDA)
• Cisco Certified Network Professional (CCNP)
• Cisco Certified Network Associate (CCNA)
• Wireshark Certified Network Analyst (WCNA)
• ITIL Foundations Certification

How to Apply:

Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below lead to disqualification. To apply for this position, you will need to complete your profile and attach:

• A cover letter that specifically addresses how you meet the qualifications for this position.
• Current resume.
• Three professional references, including a minimum of one past supervisor.

Veteran Preference Notice:

To take advantage of veteran preference, please do the following:

• Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
• Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.

About HCA:
The Washington State Health Care Authority (HCA) is committed to whole-person care, integrating physical health and behavioral health services for better results and healthier residents.

HCA purchases health care for more than 2.5 million Washington residents through Apple Health (Medicaid), the Public Employees Benefits Board (PEBB) Program, and the School Employees Benefits Board (SEBB) Program. As the largest health care purchaser in the state, we lead the effort to transform health care, helping ensure Washington residents have access to better health and better care at a lower cost.

What we have to offer:

• Meaningful work with friendly co-workers who care about those we serve Voices of HCA
• A clear agency mission that drives our work and is person-centered HCA’s Mission, Vision & Values
• A healthy work/life balance, including alternative/flexible schedules and mobile work options.
• Infants in the workplace Infants at the Workplace Video
• A great total compensation and benefit package WA State Government Benefits
• A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
• Tuition reimbursement.
• And free parking!

Notes:

HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format contact the listed Recruiter, Elise Drennen at [email protected]

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.

Once the listed position(s) is(are) filled, this recruitment announcement also be used to fill additional position(s) for up to sixty (60) days