PG&E Corporation
Department Overview
Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively to deliver high quality technology solutions.
Position Summary
Responds to network alerts and computing problems and works remotely to resolve them. Utilizes support from technical experts within the organization and third parties to resolve problems. Takes responsibility for handling incidents through completion or escalation. Finalizes the task according to company policies for incident management. Documents the problems encountered and techniques used to solve it for future reference.
PG&E is providing the hourly rate range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.
The hourly rate for this position ranges from $34.13 to $54.32.
Job Responsibilities
Use run-book steps for first level break/fix restoration needs.
Develop and distribute ongoing notifications for outages in progress as directed by Service Manager or Supervisor.
Complete repetitive, basic maintenance activities as requested.
Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.
This is the Incident/Event Management role which facilitates repair or restoration procedures to network systems and applications that receive an event notification.
Process routine change requests and work orders.
Perform data analysis/trending on the network and applications as per predefined documented procedures.
Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.
Will act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed.
Manage timely ticket updates.
Initiate conference bridges for outages as part of the outage management process.
Develop and distribute ongoing updates/notifications for outages in progress as directed by Service Manager/Supervisor.
Qualifications
Minimum:
Bachelors Degree in IT-Information Technology or job-related discipline or equivalent experience
Experience in telecommunications, 2 years
Desired:
Experience in technical environment, job-related, 5 years
Experience in network operation center environment
Experience with ticket management applications
Experience in monitoring network devices
Experience in data analysis
ITIL-Information Technology Infrastructure Library Certification
Quick Apply
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