IT Network Support Technician

We are seeking an IT Network Support Technician to join our team. We are a small IT company with two technicians plus a few outsourced subcontractors/freelancers. We are looking for another technician to subcontract work to. We are seeking someone with the necessary skills and available time to do anywhere from 2-5 jobs a week. Jobs are normally scheduled 2-5 days in advance (of course there are sometimes urgent issues with short notice). We are looking for someone already doing IT freelance and have spare/flexible time in their schedule to accommodate more work. If that is you, then this is a great opportunity for you.

The position we are currently looking for is mainly remote-hands for setting up and assisting in troubleshooting network equipment for our end clients.

Responsibilities:

• Resolve issues for clients on-premise at their location.
• Hands-and-eyes support for installing/troubleshooting routers, switches and sometimes other network gear.
• Most jobs are scheduled 2-5 days in advance, but there are emergencies that come up so we need someone with a very flexible schedule.

Qualifications:

• Previous experience in IT, telecom and networking is essential
• Ability to build rapport with clients (many of our clients we’ve had for 20 years)
• Must have experience consoling into Cisco routers/switches and basic knowledge of CLI commands
• Good troubleshooting and critical thinking skills
• Positive and professional demeanor

Other details:

• Must have your own laptop you can use to console into routers for configuration and troubleshooting.
• Having a reliable vehicle is essential, as work is done on customer premises.
• Willingness to travel outside of Montreal area (usually once or twice a month, anywhere between Ottawa and Quebec City).
• Flexibility, as schedules constantly change and some work is required outside normal business hours for clients to avoid downtime.
• Must be able to communicate in both English (excellent) and French (good)

Job Types: Part-time, Freelance
Part-time hours: 5-15 per week

Salary: $35.00-$40.00 per hour

Schedule:

• On call

COVID-19 considerations:
All technicians must be fully vaccinated and must show valid proof of vaccination status upon request to enter some customer sites.

Application question(s):

• Do you have experience with Cisco routers and the Cisco IOS CLI?

Experience:

• IT / Network support: 1 year (required)

Language:

• English (required)
• French (required)

Licence/Certification:

• Driver’s License (required)