IT Officer

Your contribution:

• Respond to end user requests for hardware and software related technical assistance.
• Setting up and managing Office 365 user accounts and subscriptions
• Setting up SharePoint document libraries and permissions
• Supporting users accessing Office 365 services
• Windows 10 deployments and user computer setups
• Internet connectivity troubleshooting
• Deploy and maintain all internal IT services for PSI, including managing IT inventory.
• Install, troubleshoot, and repair issues with computers, printer/copiers, mobile devices and other equipment.
• Configure appropriate equipment and system access for employee onboarding and provide technology related education and ongoing support.
• Test and apply OS installs and upgrades and upgrade administrative tools and utilities.
• Maintain Wi-Fi access points, conference room technical equipment and printers.
• Maintain anti-virus/malware software deployment.
• Manage backup, restore, and recovery support for PSI data.
• Maintain IT security policies and procedures to ensure systems and data are protected.
• Develop and maintain a disaster recovery plan for the organization.
• Proactively identify technology and end-user risks/concerns and implement strategic solutions and controls in a timely manner.
• Maintain communications and working relationships within the organization and with outside IT service providers.

What are we looking for?

• Good University Degree/HND in Computer Science or any other related field.
• Minimum of 3 years relevant work experience on ICT
• Good working knowledge of Microsoft packages, Systems and Applications
• Good working knowledge of ‘Windows’ based desktop and server operating systems
• Excellent problem-solving and resolution abilities on a wide range of software, hardware and network issues
• Good experience in info-graphics design and development
• Ability to set-up IT equipment for the office.
• Ability to advice, communicate effectively and assist a range of non-technical users within an organization.
• High standards of integrity and approachability

The candidate we hire will embody PSI’s corporate values:

• Measurement: You use hard evidence to make decisions and guide your work. You set clear goalposts in advance and explain clearly if you need to move them.
• Pragmatism: You’ll strive to deliver the best possible result with the resources available. You won’t be paralyzed by a need to make things perfect.
• Honesty: You own your mistakes and are open about your shortcomings – it’s the only way you’ll learn and improve.
• Collaboration: You’ll quickly establish a mental map of whom you can rely on for what, on your team, at headquarters, and in our country offices – if you try to do it all yourself, you won’t succeed.
• Trust: You accept limits to your sphere of control and give colleagues the benefit of the doubt.
• Commitment: You are in it for the long-haul and want to grow with the organization, just like PSI serves its consumers and partners with host-country governments through thick and thin.