AWD Recruitment Limited
Job Summary
AWD Recruitment Limited, is currently hiring on a vacant job post of It Support Engineer / Helpdesk Technician / 1St & 2Nd Line based in Bristol BS4. Please read the job detail carefully before applying.
Job Title: It Support Engineer / Helpdesk Technician / 1St & 2Nd Line
Company Name: AWD Recruitment Limited
Job Type: Full Time
Job Location: Bristol BS4
Salary:
Job Link Expiry: 2022-09-19
Posted on: jobsintelecom.net
Job Detail
First and Second Line IT Helpdesk Support Engineer with strong communication skills, self-motivation experience using and supporting O365 is required for a well-established engineering company based in Bristol, South West England.
SALARY: £25,000 – £30,000 per annum + Benefits (See Below)
LOCATION: Bristol, South West England
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37.5 hours per week
JOB OVERVIEW
We have a fantastic new job opportunity for a First and Second Line IT Helpdesk Support Engineer with strong communication skills, self-motivation experience using and supporting O365.
Working as a First and Second Line IT Helpdesk Support Engineer you will provide telephone and desk-side assistance for IT related hardware and software technical queries, both standard packages and bespoke.
As a First and Second Line IT Helpdesk Support Engineer you will provide support for telecoms and mobile devices including engineering iPads. It be necessary to visit the remote branches to carry out IT related maintenance and installations.
APPLY TODAY
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
DUTIES
Your role as the First and Second Line IT Helpdesk Support Engineer will include:
Day to day support for 600 desk-based and remote users
Administration of user accounts and security permissions on various platforms
Support/Administration for O365
PC software installations and configurations including Operating System
Hardware rollouts and refreshes
Provide support for telecoms and mobile devices including engineering iPads
Ensure that all support calls are recorded accurately on our helpdesk system
Provide coaching to end users
1st/2nd line support of IT related issues covering PC’s, laptops, mobile devices, telephony and networking
Visit remote branches as necessary to carry out IT related maintenance and installations
Work in line with departmental and company policy
CANDIDATE REQUIREMENTS
Experience of working in a similar role
A college education
Experience using/supporting O365
Working knowledge of Active Directory
Knowledge of at least one MDM Tool such as Airwatch
Working knowledge of Windows 7 and 10 is essential
The ability to work alone and as part of a team
The ability to prioritise own workload and complete calls on time
Excellent communication skills with all level of employees
The ability to liaise effectively with third party suppliers
The understanding of confidentiality and integrity
A values driven approach
BENEFITS:
22 days holiday, rising incrementally to 25, plus bank holidays
Private Medical Insurance
Income Protection Insurance
Life cover of 2x salary
Employee Assistance Programme
Discount scheme including Gyms
Introducers Bonus Scheme
Excellent pension scheme
APPLY TODAY…
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P9143
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