IT Support Technician

• Do you love the ways technology helps you do all your favorite things?
• Do you love helping people and sharing your knowledge?
• Do you want to grow your career while working comfortably from home?

In this role, you’ll be the friendly voice of our Telecommunications company to support our customers with Routers and there Home Internet. As a CSR, you’ll listen to the caller and use your technical expertise, and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions.

We’ve got an exciting career opportunity for you, if you can:

• Effortlessly engage with callers, actively listen, analyze, and isolate tech issues

• Comfortably navigate multiple applications to research solutions

• Multitask in systems while patiently providing step-by-step instructions

• Calmly provide conflict resolution and navigate frustrated customer situations

• Work independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.

• Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.

• Work at a desk and wear an approved headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment

What’s In It For You?

• Position as a Wood River Controls employee

• Improved Work / Life balance

• Health Benefits for you and your family

• 90 % work at home with occasional office visits or training

• Ability to develop your skills and grow your career

• An opportunity to work for a company passionate about people

Requirements

• At least 18 years or older

• High School Diploma, or equivalent

• Able to work a full-time work week of 32-40 hours

• Able to maintain 100% strict adherence to the assigned schedule

• Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)

• Able to work full-time hours, with reliable attendance

• Strong computer knowledge and skills

• Excellent English written and verbal communication skills

• Courteous and friendly with high level of professionalism

• Willingness to follow procedures and adhere to policies

• Able to multitask applications while talking to customers

• Able to thrive in a fast-paced work environment

• Able to actively listen to customer needs and demonstrate empathy

• Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multi-task, and concentrate in a prolonged setting.

• Experience in a technical support role or troubleshooting technical issues preferred

• Previous call center and/or work from home experience preferred

• Must live in Saskatchewan

Home Office Requirements

• You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. (Conflicting responsibilities may include caring for a family member)

• Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet.

(Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used)

• Minimum download speed 20 Mbps

• Minimum upload speed 3 Mbps

• Ping less than 100 ms

Job Types: Full-time, Permanent

Pay: $15 per hour

Job Types: Full-time, Permanent

Salary: $15.00-$16.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Moose Jaw, SK: reliably commute or plan to relocate before starting work (required)

Application deadline: 2022-07-25
Expected start date: 2022-07-25