IT Support Technician

Position Title: IT Support Technician

Pay Range: $24 – 30 per hour (Based on education & experience)

Department: I.T.

Type: Non-management

Status: Full Time

Hours of Work: 35 hours per week (Flexible)

Responsible to: IT Manager

Location: 198 Outma Sqilxw Place, Penticton BC, V2A 0E3

Telephone: 250-493-0048 Fax: 250-493-2882

Deadline: September 12, 2022

Job Summary:

This position requires an energetic and intelligent person that will report directly to the IT Manager. If you are looking for an organization that appreciates your contributions, encourages initiative and creativity PIB IT is a perfect fit. The IT Support Technician is responsible to design, support, maintain and evaluate computer networking and telecommunication systems; installs configures maintains both physical and virtual computer servers; maintains employee network, email, video, and wireless network services.

Job Responsibilities and Work Performed

• Assists in ensuring network connectivity and optimal operation of all servers, workstations, telephone equipment, printers, and other network devices.
• Assists with plans, designs, and implements data connectivity for local area network (LAN) and wide area network (WAN) systems.
• Assists with coordinates special projects including network related wiring plans, LAN/WAN hardware/software purchases and system installation, backup, maintenance, and problem solving.
• Analyzes and troubleshoots network performance and tracks the nature and resolution of problems; troubleshoots and resolves server or data network problems.
• Establishes and maintains user accounts, email accounts, profiles, file sharing, access privileges and security.
• Office 365 Management duties relating to SharePoint, Email, and Workflow/Forms implementation and security.
• Monitor’s usage to ensure security of data and access privileges and manages and ensures effectiveness of security solutions.
• Performs server and security audits, daily server backups and recovery and performs regular system maintenance.
• Design and deploy company LAN and WAN including servers, routers, switches, UPS, and other hardware.
• Order and deploy all personal computers and other end user networked equipment. Assist users with software issues as necessary.
• Plans, recommends, and assists in the design of systems.
• Establishes and implements mobile security and management of mobile devices including Android, iOS, and Windows mobile solutions.
• Other duties as assigned as mutually agreed upon

Minimum Academic/Educational Requirements

• Grade 12

Other Certification, Licenses, Designations and/or Training

• Valid driver’s license with reliable transportation
• Willing to undergo Criminal Record Check including Vulnerable Sectors

Minimum Level of Experience

• Minimum 2 years professional IT experience is required

Assets

• Microsoft 365 and Azure certification preferred.
• I.T. Diploma and/or relevant technical computing is preferred.
• CCNT, CCNA or Microsoft Certifications would be an asset.

Job Skills Required

• Strong communication skills
• Professional attitude and interpersonal skills
• Analytical and problem-solving skills
• Solid understanding of network technology and security implementation
• Strong MS Office skills including current application suite from Office 365
• Knowledge in Xyntax.

• Self-motivated with strong organizational skills
• Ability to work independently with minimal supervision as well as be a cooperative and contributing member of a team.

Working Conditions:

• On-site, busy environment with high volume of communication demands (telephone calls, emails, face to face, etc.)
• Constant time pressures to organize and meet deadlines.
• Must be physically fit and be able to lift and carry up to 50 lbs.
• Frequent local travel as required and flexible to work long hours, evenings, and weekends.
• Safe work environment
• Drug and alcohol-free workplace
• Working environment and safety protocols of the highest caliber, working in a private office with face masks worn in all general areas.

Preference will be given to qualified Aboriginal applicants as per section 21 of the Human Rights Code.

All Penticton Indian Band employees are encouraged to learn about the culture, language and customs of the Okanagan people and must be willing to continuously upgrade their skills and knowledge and further their formal education. The Penticton Indian Band provides equal employment opportunities to all, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, political belief, and creed, disability that does not prohibit performance of essential job functions or that cannot be accommodated, or conviction for which a pardon has been granted. However, where two or more applicants have comparable or equivalent skills and qualifications, preference shall be given, in the following order, to persons with specific knowledge of and/or experience with Sn’Pink’TN (Penticton) language (N’syilxcen), culture, history and customs; persons of Aboriginal, Métis or Inuit ancestry; and all others. We thank all those who apply; however, only those candidates selected for interview will be contacted.

Job Type: Full-time

Salary: $24.00-$30.00 per hour

Benefits:

• Casual dress
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• Day shift

Ability to commute/relocate:

• Penticton, BC V2A 0E8: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (required)

Experience:

• Professional IT: 2 years (required)

Application deadline: 2022-09-12