IT Systems and Telecom Administrator

firstPRO is seeking a qualified IT Systems and Telecom Administrator for our client, a financial institution based out of Delaware. They are seeking someone that will be responsible for all aspects of the system and application management lifecycle for a Cisco Unified Contact Center Enterprise environment and supporting third party business solutions

IT Systems and Telecom Administrator

Job Details

· Compensation: $60 – $65/hour with benefits (Health, Dental, Vision), Weekly pay

· Type: Contract to hire

· 100% Remote

· Schedule: Monday through Friday, 8:30 AM to 5:00 PM

Job Responsibilities

· Provide coordination and support during planning, design, and servicing of communication and business systems

· Responsible for daily troubleshooting of voice and system related issues impacting end users

· Responsible for new client voice configurations including call treatment, routing, and outbound dialer campaigns

· Coordinate and perform ongoing server administration, software maintenance and solution upgrades

· Completion of end user onboarding/offboarding tasks for voice environment.

· Assist in larger team, departmental, or corporate projects and take ownership of small to mid-size projects

· Develop and refresh documentation supporting the contact center and installed third-party solutions

· Strong willingness to learn new technologies and ability to independently research

Job Requirements

· Experience in administration of Cisco PBX and VoiP solutions

· Experience in configuration and management

· Experience in troubleshooting call quality and connectivity issues

· Experience in server and third-party application installation and management within a Microsoft server environment

· Possession of excellent oral and written communication skills

Job Type: Contract

Pay: $60.00 – $65.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• New Castle, DE: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location