IT Team Lead – Telecommunication Services, North

Your Opportunity:
Alberta Health Services – Information Technology has an excellent and exciting opportunity for a highly motivated and detail-oriented individual that possesses a strong leadership background, as well as extensive technical, and operational expertise in the telecommunications technology sector with a particular focus on supporting the healthcare industry. The Team Lead – Telecommunication Services – North position will assist in providing guidance and support in the delivery of facility-based voice communication across the AHS organization from a technical, operational, and strategic perspective, with a particular focus on supporting activities and team members located in the northern half of Alberta.

Description:
From a technical perspective, you will be part of a dedicated team of professionals that is responsible for the design and delivery of telephony solutions for the healthcare environment. This position involves participating in telecommunication projects of varying complexity, as well as assisting Voice Analysts, and telecommunication vendors to design, review, and implement telecommunication solutions necessary to meet end-user requirements for Alberta Health Services. Operationally, this position is responsible for assisting the Telecom Services team by guiding the day-to-day operational support of Telecom Services for the northern half of the Province. You will accomplish this by leveraging your superior communication skills to establish and manage effective positive relationships with end-user department leads, vendors, and IT colleagues, ensuring requests involving voice services are actioned in a timely and cost-effective manner. Strategically, this position in consultation with Telecom Services leadership will assist in developing and implementing strategic direction and standards for AHS Telecommunications Services, concerning both short and long-term planning. You will use your experience with budgeting and costing analysis to assess and provide information on Project to Operation’s financial impacts and budgeting requirements. Additionally, you will assist to provide visibility and transparency to timely and accurate information relating to AHS initiatives, resource allocation/capacity, financial impacts, and project health indicators from a telecommunications perspective.

Classification: IT Infrastructure Services 4

Union: Exempt

Unit and Program: IT Telecommunications

Primary Location: CN Tower

Negotiable Location: Within Edmonton Zone

Employee Class: Regular Full Time

FTE: 1.00

Posting End Date: 02-AUG-2022

Date Available: 12-AUG-2022

Hours per Shift: 7.75

Length of Shift in weeks: 1

Shifts per cycle: 5

Shift Pattern: Days, On Call

Days Off: Saturday/Sunday

Minimum Salary: $34.52

Maximum Salary: $59.20

Vehicle Requirement: Driver’s License, Vehicle Required

Required Qualifications:
Post-secondary degree, Telecommunications/IT Technology degree/diploma, or equivalent. 15+ years of telecommunications industry-related experience in a large, complex, multi-vendor environment. Expert-level knowledge of telecommunications systems at the Enterprise level. Working knowledge of telecommunications-related applications, architecture and design, including both on-premise and hosted deployments. Understanding of networks, network security, servers and end-user devices. Knowledge and/or experience with ITIL standard practices. Extensive people-management experience: leadership, communication, negotiation, and problem-solving at minimum. Excellent problem-solving skills. Excellent written and oral communication skills.

Additional Required Qualifications:
Expertise in Microsoft Office Suite. Familiarity with Adobe Acrobat. Familiarity with architectural drawings. Familiarity with Avaya, Cisco, Mitel, and NEC telecommunications systems. Familiarity with telco-based services SIP, ISDN PRI, Centrex, etc. Strong financial acumen.

Preferred Qualifications:
Experience in a health services or public sector environment is desirable. Familiarity with Nurse Call systems, and the integration of these systems into the telecommunications environment. Familiarity with Unified Communications platforms (i.e. MS Teams, WebEx, etc.).