It Technical Support Analyst 1/2/3

Job Brief

We have a vacancy of It Technical Support Analyst 1/2/3 in our company, Delgado Community College. This vacancy is based in Baton Rouge LA. Please go through the job detail mentioned below.

Position Title: It Technical Support Analyst 1/2/3
Company: Delgado Community College
Work Type: Full Time
City of work: Baton Rouge LA
Salary: $3,737 – $6,549 a month
URL Expiry: 2022-12-18
Posted on: jobsintelecom.net

Job Detail

Supplemental Information
No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications be rejected if incomplete.*
*
Preferred Qualifications: *

• Preference be given to those with experience in using and configuring Laserfiche Client and/or Laserfiche Workflow, relational databases (T?SQL), Microsoft Office applications and Visual Studio, Adobe Desktop DC Pro, Web Design using HTML5/CSS3, and programming experience.
• Able to communicate effectively in English technical and/or instructional language. Samples of previous work be requested.
• Required work habits are strong initiative, attention to detail, and resourcefulness in research.

For further information about this vacancy contact:
William Tripoli
Louisiana State Board of Registered Professional Engineers and Land Surveying
225-925-6291
[email protected] / [email protected]

Qualifications

MINIMUM QUALIFICATIONS:
A baccalaureate degree plus one year of experience in information technology.
SUBSTITUTIONS:
1. An associate’s degree in information technology will substitute for the baccalaureate degree.
2. Two years of experience or training in information technology will substitute for the baccalaureate degree. Candidates without a baccalaureate degree combine experience or training in information technology and college credit to substitute for the required baccalaureate degree as follows:
30 to 59 semester hours credit will substitute for six months of experience or training in information technology towards the baccalaureate degree.
60 to 89 semester hours credit will substitute for one year of experience or training in information technology towards the baccalaureate degree.
90 or more semester hours credit will substitute for one year and six months of experience or training in information technology towards the
baccalaureate degree.
A maximum of 90 semester hours be combined with experience or training in information technology to substitute for the baccalaureate
degree.
3. Six years of full-time work experience in any field be substituted for the required baccalaureate degree. Candidates without a baccalaureate degree combine work experience in any field and college credit to substitute for the baccalaureate degree as follows:
30 to 59 semester hours credit will substitute for one year of experience towards the baccalaureate degree.
60 to 89 semester hours credit will substitute for two years of experience towards the baccalaureate degree.
90 to 119 semester hours credit will substitute for three years of experience towards the baccalaureate degree.
120 or more semester hours credit will substitute for four years of experience towards the baccalaureate degree.
A maximum of 120 semester hours be combined with experience to substitute for the baccalaureate degree.
4. A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysis-computer science, electrical engineering, information systems and decision sciences, computer engineering, mathematics, telecommunications, or computer information systems will substitute for up to one year of required experience.
5. A master’s degree will substitute for up to one year of the required experience.
NOTE:
Multiple specialized degrees and/or master’s degrees will substitute for a maximum of one year of required experience.
NOTE:
A certification in an approved area be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
NOTE:
Any college hours or degree must be from a school accredited by one of the following regional accrediting bodies: the Middle States Commission on Higher Education; the New England Commission of Higher Education; the Higher Learning Commission; the Northwest Commission on Colleges and Universities; the Southern Association of Colleges and Schools; and the Western Association of Schools and Colleges.

Job Concepts

FUNCTION OF WORK:
To provide analyses relative to technical support activities that are outside of the scope of the Office of Technology Services.
LEVEL OF WORK:
Entry.
SUPERVISION RECEIVED:
Close from an IT Supervisor or IT Manager. Other reporting relationships be approved by SCS.
SUPERVISION EXERCISED:
provide guidance to lower-level personnel.
LOCATION OF WORK:
State agencies with information technology functions that are outside of the scope of the Office of Technology Services.
JOB DISTINCTIONS:
Differs from other information technology jobs by the presence of tasks relative to technical support activities that are outside of the scope of the Office of Technology Services.
Differs from IT Technical Support Analyst 2 by the absence of experienced-level tasks relative to technical support activities that are outside of the scope of the Office of Technology Services.

Examples of Work

EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED.
Performs a variety of technical support activities that include end user support, networking support, database infrastructure support, applications support, etc.
Performs configuration, troubleshooting, etc. using standardized procedures for information technology hardware and/or software.
Provides remote and/or onsite support to resolve technical support requests. Provides technical support for PC desktops, laptops, tablets, cellular phones and other state-issued technical equipment.
Sets up new devices and resolves issues using standardized procedures. Refers complex issues to higher-level technical support professionals as needed.
Assists in maintaining inventory of information technology assets by running and reviewing reports, preparing requisitions, and coordinating deliveries. also scan service tags of equipment, enter data in the asset management system and participate in onsite validation of property.
Performs network and application performance monitoring; resolves problems using standardized procedures.
Updates statuses of technical support work orders in the appropriate system(s).Assists in training end users on supported technologies; also provide training to lower-level information technology associates as needed.

Job Type: Full-time

Pay: $3,737.00 – $6,549.00 per month

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