Hopkins Manufacturing Corporation
Provides overall support relative to all computer hardware and software needs for the organization with emphasis on hardware.
¨ Maintain support to desktop computers, peripherals and software
¨ Perform data backups and file recovery
¨ Diagnose, troubleshoot, and resolve hardware, software, or telephone system, and replace defective components when necessary
¨ Support sales team with IT related issues, including all laptops, and ensures resolution
¨ Provide and coordinate IT related tasks for Blenheim, CA and Emporia, KS locations
¨ Support other locations as directed by Information Technology Vice President
¨ Repair and test desktop and laptop hardware, work with senior technicians at corporate office to support network and servers
¨ Review performance logs to determine the need for repair or replacement
¨ Implements and provides technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system
¨ Maintain logs related to network functions, as well as maintenance and repair records
¨ Train people in computer system use
¨ Coordinate with vendors and with company personnel to facilitate purchases
¨ Perform routine network startup and shutdown procedures and maintain control records
¨ Associates Degree, or two to five years’ experience with supporting end users with Windows and Mac OS
¨ Experience with Cisco and Macintosh
¨ Experience with telephone and voicemail systems
¨ Experience with PC drives, card, and motherboard replacement
¨ Experience supporting and maintaining HP printers
¨ Excellent organizational skills with strong attention to detail required
¨ Excellent communication (written and verbal), interpersonal, and problem-solving skills
¨ Ability to create and edit HTML web pages and use JavaScript
¨ Excellent computer literacy, Microsoft Office products required
Job Type: Full-time
Pay: $46,000.00-$69,000.00 per year
Additional pay:
- Bonus pay
- Overtime pay
Benefits:
- Dental care
- Extended health care
- RRSP match
- Vision care
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Blenheim, ON: reliably commute or plan to relocate before starting work (required)
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