Hopkins Manufacturing Corporation
POSITION DESCRIPTION
Provides overall support relative to all computer hardware and software needs for the organization with emphasis on hardware.
ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES
¨ Maintains support to desktop computers, peripherals and software
¨ Performs data backups and file recovery
¨ Diagnoses, troubleshoots, and resolves hardware, software, or telephone system, and replace defective components when necessary
¨ Loads computer tapes and disks, and install software and printer paper or forms
¨ Supports sales team with IT related issues, including all laptops, and ensures resolution
¨ Provides and coordinates IT related tasks for Blenheim, CA and Emporia, KS locations
¨ Supports other locations as directed by Information Technology Vice President
¨ Repairs and tests desktop and laptop hardware, work with senior technicians at corporate office to support network and servers
¨ Reviews performance logs to determine the need for repair or replacement
¨ Implements and provides technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system
¨ Maintains logs related to network functions, as well as maintenance and repair records
¨ Trains people in computer system use
¨ Coordinates with vendors and with company personnel to facilitate purchases
¨ Performs routine network startup and shutdown procedures and maintain control records
¨ Perform other duties as required
EDUCATION & EXPERIENCE
¨ Associates Degree, or two to five years’ experience with supporting end users with Windows and Mac OS
¨ Experience with Cisco and Macintosh
¨ Experience with telephone and voicemail systems
¨ Experience with PC drives, card, and motherboard replacement
¨ Experience supporting and maintaining HP printers
COMPETENCIES (Knowledge, Skills, Abilities)
¨ Excellent organizational skills with strong attention to detail required
¨ Excellent communication (written and verbal), interpersonal, and problem solving skills
¨ Ability to create and edit HTML web pages and use JavaScript
¨ Excellent computer literacy, Microsoft Office products required
¨ Some travel required
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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