Surrey Police
Job Summary
Surrey Police, is currently hiring on a vacant job post of It Technician Applications based in Guildford. Please read the job detail carefully before applying.
Job Title: It Technician Applications
Company Name: Surrey Police
Job Type: Full Time
Job Location: Guildford
Salary:
Job Link Expiry: 2022-11-26
Posted on: jobsintelecom.net
Job Detail
Division / Department – Digital Data & Technology
Grade – Grade F
Status – Full Time
Contract Type – Permanent
Salary Grade Range – £25,835 – £29,960
Working Hours – 36.0 Hours per Week
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
The Role
The Role This is a fantastic opportunity for someone interested in a career in DDaT (IT), specifically with an interest in 2nd line Applications Support. DDaT is here to support the Police and therefore Policing within Sussex and Surrey. You will join a team that will provide 2nd Line Support for ALL applications within Surrey and Sussex Police which vary from command and control and operational applications to more task driven apps like finance and HR and many more. As well as working together across Sussex and Surrey supporting other teams within DDaT. This is an exciting time to be involved in DDaT Applications Support with Sussex and Surrey police working together and the migration onto windows 10 which paves the way for smarter working in the cloud. As an IT Technician you will gain valuable experience in supporting, patching, upgrading and working with our many applications that we have across both Police forces as well as dealing with change project project work.
Key Responsibilities
Great problem-solving skills
Analytical mindset
Some experience in a technical environment
Understanding of the software development process
Knowledge / previous experience with SQL / Oracle
Understanding of the Agile methodology
Scripting knowledge in any programming language will be an advantage.
Creating and editing documentation of internal processes and procedures
Troubleshoot and diagnose application issues
Communicating with clients as required, keeping them informed of incident progress and notifying them of impending changes or agreed outages
Problem solve and troubleshoot incidents within agreed timescales
Understanding Requirements and User Stories
Entering all work as service tickets into SupportWorks
Working through a daily schedule
Prepare and Execute test scripts
Assisting team members both technicians and senior technicians and/or providing escalation support
Providing incident management to the various applications in accordance to SLAs Identify and escalate bugs & repeat faults to the relevant internal teams
Become SME for at least one of the core applications used
Skills & Experience
The ability to think logically
A good memory of how software and operating systems work
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
The ability to work well in a team
Problem-solving skills
Microsoft Office Certifications
Customer Relationship Management (CRM) Cloud/SaaS Services
Understanding of Database Management
Telecommunications
Further Information
For further information about these vacancies please contact Joey Bee via email [email protected]
Additional Information
This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This result in the post being withdrawn at any point during the recruitment process.
Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;
- vacancies in collaborated units are available to all officers and staff across both Forces
- vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally. If the vacancy is advertised externally and an officer or member of staff from the other Force is success it will result in a transfer of employment.
Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.
Diversity Statement
We are only as good as our people. It’s really important that our officers and staff can be themselves in the workplace and we know that as an organisation we’ll grow from the variety of thinking, approach and skills that diversity brings; all of which help us deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.
We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of the Stonewall Workplace Equality Index and Disability Confident, a signatory of the Race at Work Charter and aligned with the Armed Forces Covenant and the HeForShe movement.
We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status or religious beliefs, we would love to hear from you.
Job Detail
Reference number
SYSX STAFF02515
Date posted
30/09/2022
Closing date
03/10/2022
Apply Now
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