IT & Telecom Billing Analyst

The IT & Telecom Billing Analyst is the primary liaison with the accounting department responsible for all finance-related activities pertaining to the I&O (Infrastructure & Operations) Department. Manage billing for Information Technology and Telecommunication products and services. Review and audit carrier bills including simple and complex voice and data services such as access circuits, Internet, private virtual circuits, POTS lines, local and LD services, wireless services, toll free services, and various other telecom related products and services. Ensure vendors bill accurately for services at contracted rates and proactively address all discrepancies in a timely manner and maintain all documentation related to such.

Analyze usage invoices (voice, internet, mobile, print etc.), ensuring all calculations are correctly categorized and allocated accordingly to the appropriate account codes, locations, projects, and budgets. Obtain appropriate approvals for invoices following company and department processes. Track and validate outgoing payments. Investigate and reply to payment inquiries/communications with vendors and account managers.

Maintains necessary repositories of vendor, invoice, tracking and reporting information accessible to management and colleagues. Creates and updates procedures as it pertains to the role as needed. Performs analysis and produces reports to understand the structure, policies, and operations of the credit union and recommends solutions that support and enable the credit union to achieve its goals. Works on smaller scale IT projects and helps to ensure the implementation from beginning to end is timely and satisfactory to stakeholders.

Completes any other job-related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization’s Values. Requirements: High school diploma or equivalent. Minimum of four (4) years of technology or related billing experience. Strong working knowledge of Microsoft Office tools with proficiency in Excel and other Microsoft productivity products.

Strong math, and organizational skills. Knowledge of telecommunications vendor billing systems, terms, and auditing functions. Understanding of Carrier procedures for orders, disconnects, and changes. Excellent verbal and written communications skills and demonstrated analytical and problem-solving skills.

Able to interact with and present to various levels of internal and external management and personnel. Able to function in a high-volume environment and within time constraints while maintaining accuracy and attention to detail. Elevated level of professionalism and confidentiality of sensitive information.