IT Telecom Network Specialist

Why Mayo Clinic

Mayo Clinic is the nation’s best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description
We are pleased to announce the availability of an Telecom/Network Specialist position in the Level 2 Shared Services Section of the Enterprise Operations Services Division. This is an opportunity to utilize your troubleshooting and analytical skills and assist in the Enterprise Network & Server Operations unit. This is a 2nd shift position, Wednesday – Saturday supporting the team responsible for providing Level 2 support and maintenance of Mayo’s enterprise network infrastructure.

Key responsibilities include level2 break-fix support for network infrastructure including remote access (VPN), Firewalls, Wired and wireless networks, routing and switching and DNS services. This position will be part of a team responsible for the 24×7 operational support of Mayo’s enterprise networks. It’s primary role is to perform incident response and support through incident and task tickets based on requests made via the incident management system, phone calls, emails, monitoring tools. Will interfacing with internal IT groups, vendor support service groups, and other external support teams to ensure proper escalation during outages or periods of degraded system performance; producing and maintaining technical documentation; monitoring for and resolving incidents, and appropriate escalation to level 3 support. Participation in On-call coverage is required to provide level2 support for critical systems.

Work will be reviewed for quality, timeliness, and adequacy at predetermined milestones. The successful candidate will have strong technical skills with evidence of excellent problem identification/resolution, and an ability to communicate effectively with customers and other support personnel, and all levels of management. Good knowledge of network hardware is required along with the ability to thrive in an interrupt-driven, multi-tasking environment with limited supervision.
Candidate in this position is required to be located within 30 minutes driving distance of a Mayo Clinic site (Rochester).

Responsible for installation and problem solving related to network infrastructure hardware or software in a multi-vendor environment. This includes working in multiple network infrastructure disciplines including routing, switching, firewalls, remote access, security appliances and wireless. Under general supervision, configures, installs, monitors, diagnoses, and repairs data network equipment across the enterprise. This work will leverage direct access to the devices as well as the use of scripts, and vendor agnostic automation and management tools and/or vendor specific tools. Installs and upgrades equipment according to standards based secure network designs. Prioritizes workload based on established prioritization guidelines, policies, and practices.

Responsible for internal escalation during outages or periods of degraded system performance. Interfaces with customers during outages where the loss of service may have a serious impact on their ability to do their job. Provides input to testing of new products. Provides input to other network staff as well as other IT and Office of Information Security colleagues on supportability of products.

Occasionally works under stressful conditions, participating in implementations and troubleshooting efforts that may have significant patient care and/or financial impact to the organization. Demonstrates knowledge and proficiency with basic network and network security monitoring/management tools. Provides assistance with network troubleshooting and remediation of security related incidents or network security investigations in coordination with the Help Desk, Information Technology Operations Center (ITOC) and Security Operations Center.

Qualifications

Bachelor’s degree in a technical discipline or an Associate’s degree with a minimum of 2 years professional

technical work experience. A minimum of 4 years of professional technical experience required for individuals

without a degree. Other Qualifications: Knowledge of telecom/network protocols, 7-layer OSI model, software, hardware, and cabling systems. Must be able to work with minimum direction and work effectively in a team environment. Must be customer focused and possess excellent communications and interpersonal skills to interact with a variety of personnel at various levels within and outside the institution. Good organizational and time management skills are required to handle the workload and prioritize repairs. Solid analytical and troubleshooting skills are also a necessity.

Additional qualifications

Knowledge of network routing protocols, Layer 2 switching, firewall and security related concepts, automation/scripting, wireless networking, 7-layer OSI model, software, hardware, and cabling systems, including a basic understanding of network security controls for wired and wireless data networks. Must be able to work with minimum direction and work effectively in a team environment. Must be customer focused and possess excellent communications and interpersonal skills to interact with a variety of personnel at various levels within and outside the institution. Good organizational and time management skills are required to handle the workload and prioritize repairs. Solid analytical and troubleshooting skills are also a necessity.

Exemption status

Non-exempt

Compensation Detail

$27.95 – $37.74 / hour

Benefits eligible

Yes

Schedule

Full Time

Hours / Pay period

80

Schedule details

Must be able to work 10 hour shifts Wednesday – Saturday between 2 pm and midnight and participate in and on-call rotation to support the network and provide on-site after hours support 24×7.

Mayo Clinic will not sponsor or transfer VISA’s for this position.

Weekend schedule

See Schedule Above
Participation in an on call rotation required

Remote

Yes

International Assignment

No

Site description

Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Recruiter

Shelly Weir

EOE

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.