Jr. Telecommunications Analyst

Job Description

PRIMARY RESPONSIBILITIES

• Complete service request tickets for Cisco additions, moves and changes. Communicates difficult/sensitive information tactfully. Manages customer expectations effectively.
• Recommend and lead the technical recommendations, testing efforts and the programming of efforts involved in those recommendations.
• Work with vendors regarding voice communication peripheral equipment such as paging and music on hold. Communicates cabling standards and protocols to vendors.
• Identify telecommunications products and services that would benefit the organization by improving handling of communications or cost efficiencies.
• Ensures issues are identified, tracked, reported on and resolved in a timely manner.
• Assists in enforcement of project deadlines and schedules. Manages resources in accordance with project schedule.
• Delivers informative, well-organized presentations and assists in the facilitation of team and customer meetings. Facilitates effective team interaction. Mentors those with less experience.
• Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.
• Develop and manage relationships with business unit personnel that foster respect and cooperative rapport.
• Continually seeks opportunities to increase customer satisfaction and deepen customer relationships.
• Performs other duties as assigned

Job Types: Full-time, Part-time

Pay: $30.00 – $40.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• St. Louis, MO: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Required)

Experience:

• Computer networking: 1 year (Required)
• LAN: 1 year (Required)
• service request tickets for Cisco: 1 year (Required)
• Identify telecommunications products: 1 year (Required)

Work Location: In person