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Top National Non-profit seeks Junior Avaya Voice Network Engineer I
Full Time Salary: $75-80K + Full Benefits
Apply: Qualified Candidates, please email resume to [email protected]
Junior Avaya Voice Network Engineer I
#Avaya #VoIP
You will be responsible for the daily operation of all Avaya telephone equipment including CM, voicemail, CMS and adjuncts. Provides technical support and maintenance for new or existing telecommunications services. Provide leadership on projects by working with team members and internal customers. Create documentation, procedures, checklists and project plans as required by assignment. Assist management by providing recommendations for future projects and budget planning. Will also provide expertise to administer and maintain system changes, upgrades and patch management as required for stable and secure platforms. Provides day-to-day support, ticket management, troubleshooting, change management and overall support of the VoIP network. Additionally, the Avaya call center environment is in process of migrating to a Genesys voice platform.. Must be eager to take on new challenges, build and increase skills and strong ability to research and figure things out.
Primary Responsibilities
- Day to day support and management of the Avaya platforms and adjuncts
- Monitor, operate, install, and maintain telecommunications solutions and equipment through daily health checks and monitoring of Prognosis dashboard.
- Troubleshooting of hardware, software, or circuit issues to ensure system performance
- Strong troubleshooting skills and ability to gather call traces and analysis for issue resolution
- Daily systems review to monitor capacities, alarms and overall health
- Perform telecom network software installations, updates, patching and maintenance of the various platforms
Ticket management – requests, break fix, enhancements
Consult with end users to gather, requirements for requests or projects and determine best solution within platform capabilities
Recommend, develop, and implement solutions based on business requirements
Performs monthly / quarterly maintenance on current IP and legacy platforms – CMS, VoiceMail and adjuncts
Provides support to other teams on change tickets, monthly Windows patching and as required for troubleshooting efforts
Maintain call detail reporting systems for company and assist users with reports and support on investigations as necessary
Perform call management functions including re-routing of calls as necessary due to business requirements or emergencies or implementing business continuity / Disaster Recovery plans
Plan and conduct annual DR tests from primary CM to ESS as well as voicemail and CMS DR testing
Coordinate with telecommunication carriers and service providers to ensure system performance and support, including escalation of trouble tickets.
Work with provisioning team to implement, and maintain voice circuits per solution design and aid in keeping organized and accurate records for all circuits with associated numbering schemes.
Coordinate with provisioning team and carriers any disconnections of circuits and keeping Finance in the process
Configure and maintain patch panels, and various analog, digital, and VoIP signaling systems
Able to provide after hours and weekend support for planned upgrades / maintenance and emergencies
Create, maintain and update accurate technical documentation
Participate in on call rotation for support of issues and business continuity
Basic Qualifications for Consideration:
- 2 years of relevant Avaya Voip Telecom experience with break/fixes
- High School Diploma/GED; Associates or Bachelor’s Preferred
- Basic skills with Avaya (CM, SM, SMGR CC Elite, CMS, AES, AM, SIP, H.323 etc.) along with knowledge of CDR and call center technologies (Genesys IVR / CTI).
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