K12 Telecom Account Manager

Do you have experience selling to school systems? UPN is seeking a Telecom, fiber optic, K12 Sales/Account Manager who has experience with the FCC E-rate program for schools and libraries.

This candidate would report to the Enterprise Vice President of Sales located in Kansas City. The position will be responsible for managing existing K12 customers to retain revenue as well as supporting Enterprise sales directors with new K12 customer acquisition activities. This position requires outbound sales skills combined with excellent customer service capabilities. This position requires the ability to travel to meet with customers to build long-term relationships.

UPN offers a significant corporate bonus package, company stock (to everyone!), commission (for specific positions) and 401K match. However, what makes UPN truly valuable is our culture, and you cannot put a price on that! At UPN, our teams are the living, breathing pulse of the company. Our people are the driving force behind our successes. We look forward to getting to know you, and finding out if you are a good fit for this amazing job opportunity.

Key responsibilities include:

• Renew current customer contracts which will usually be managed via the K12 E-Rate application and/or RFP process
• Introduce and sell additional products based on customer needs
• Assist customers with moves, adds, changes and upgrades (MAC’s)
• Support Enterprise VP’s with all things K12 as necessary
• 40% Travel will be required
• Review, qualify and distribute e-rate application filings to appropriate sales resources

Specific responsibilities include:

• Conduct a verbal conversation with each existing customer quarterly and in person meetings where required.
• Manage accurate customer information externally as well as in internal company systems
• Contact each new customer after full project turn-up, introduce your account manager role, evaluate installation process and any future needs
• Manage existing account service questions and requests for items such as: billing inquiries, contract information, trouble and maintenance ticket information and customer portal access
• Manage existing account service change requests such as: Billable Fiber Moves, additional sites, additional products, upgrades or downgrades or site disconnects
• Regional subject matter expert for e-rate
• Manage target opportunity information
• Review, qualify and distribute e-rate application filings to appropriate sales resources
• Coordinate utilization of prospect marketing campaigns
• Coordinate new opportunity sales process
• Responsible for growing UPN presence and market share within the K12 E-rate customer segment.
• Implementing UPN’s go-to market strategy around its entire product portfolio to include voice services, bandwidth solutions associated with internet access and metro optical Ethernet products.
• Aid in the development of network expansions by uncovering market edge out opportunities.
• Expected to maintain and continuously add new funnel opportunities to meet monthly revenue quota.
• The Account Director will be responsible for managing the sales cycle and forecast accurately in a customized CRM model.

Requirement for the position include:

• Business to business outsides sales experience required.
• Knowledge of telecommunications solutions such as: Metro Ethernet, Internet, dark fiber, voice and cloud services
• Requires strong account management and client interface and presentation skills. In depth understanding of client business driver’s strategy and buying cycles.
• Comply with departmental and corporate internal controls and all internal controls processes.
• Experience in hunting, prospecting, and new account development.

• 40% travel estimate and overnight travel throughout the assigned region required
• Off business hours may be required during peak season
• E-rate knowledge and experience highly preferred

Salary is commensurate upon education and experience. Qualified candidates interested in this opportunity should submit their cover letter and resume.

UPN is an Equal Employment Opportunity Employer

Job Type: Full-time

Pay: $60,000.00 – $91,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Commission pay

Ability to commute/relocate:

• Kansas City, MO 64108: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Metro Ethernet, Internet, dark fiber, voice & cloud services: 3 years (Preferred)
• account management and client interface: 3 years (Preferred)
• Telecommunication: 3 years (Preferred)
• hunting, prospecting, and new account development: 3 years (Preferred)
• RFP process for government programs: 3 years (Preferred)
• selling to school systems: 4 years (Preferred)

License/Certification:

• Driver’s License (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: One location