LACC (Land Access, Complaints and Compliments) Coordinator

Primary Location

VIC – Melbourne

Job Description Summary

An exciting opportunity has arisen for a LACC (Land Access, Complaints and Compliments) Coordinator to join Service Stream in our Melbourne office.

About the Role

Service Stream’s Telecommunications division are currently seeking a LACC (Land Access, Complaints and Compliments) Coordinator to join our growing company. You will be responsible for ensuring that all projects are undertaken in compliance with the company’s legal obligations under relevant Commonwealth and State Legislation, including the Telecommunications Act 1997.

In this role, design proposals are assessed to ensure legislative and planning regulations are complied with and areas of Heritage and Environmental Significance are not impacted upon; Appropriate external stakeholders are identified, and suitable statutory and other approval channels are followed and are escalated when required.

Nature of position: Permanent, Full Time

Location: Melbourne, VIC

Reporting Line: Manager –Land Access, Complaints and Compliments

Key Responsibilities

Action tasks in prescribed project and customer relationship management software within designated time frames

Effective communication is a large aspect of this role.

Escalate to and manage external consultants when statutory approvals are assessed to be required.

Issue project legal documents to stakeholders and assess legal and contractual requirements

Regularly liaise with internal and external stakeholders, Councils and other government bodies and authorities.

Liaise internally with Regions and Construction teams to streamline works and apply mitigation strategies.

Liaise with government, private authorities and private individuals affected by proposed, current and previous projects

Understand and comply with all Telecommunication and relevant Commonwealth/State Legislation and Local government planning regulations.

Working collaboratively within the ServiceStream LACC team and equivalent client team to effectively manage end user Escalations in accordance with client requirements

About You

Courteous stakeholder communications skills.

Have/acquire knowledge of business software, database/project management systems and Microsoft Office

Project/Construction/Environmental background/experience

Previous Experience with Telecommunications/Construction Access Compliance Procedures/Planning procedures is highly desirable.

Initiative – Ability to self-assign/self-manage workload – work autonomously and responsibly.

Excellent liaison/communication/writing skills.

Excellent attention to detail

Problem solving, adaptability.

Highly organized and responsible – effective time management and prioritization skills.

About Us

Service Stream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia’s essential communications, energy and water networks in the telecommunications, utilities and transport industries. We specialise in the design, construction and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue-chip client base.

Service Stream is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal and Torres Strait Islanders, people with a disability, LGBTQI and other diverse groups to strengthen relationships and benefit our people, clients, and communities.

Service Stream are a signatory to the Veterans Employment Commitment. We value the skills and experience of ex-ADF members and their partners and will strongly consider veterans who meet the key criteria for our employment opportunities.

Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.

Department

Construction

How to Apply

If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.