Level 2 NOC Technician

Are you looking to take the next step in your IT career? Look no further than Custom Computer Specialists. We have a Level 2 NOC technician position open that offers a wide range of exposure to our clients and the systems that they use! Come join our team!

This position is based in our Hauppauge office from Monday thru Friday from 8am-5pm. Access to a vehicle on a daily basis is required. This position does have an additional shift attached, overtime will be paid.

This position pays between $52,000 – $54,000 annually. Pay will be based on experience.

In this role you will:

• Handle escalations from the level 1 NOC support staff. Issues that can not be resolved quickly or that require troubleshooting and investigating will be escalated to you for resolutions.
• Work with major vendors to stay abreast to common issues with hardware
• Spearhead inbound support tickets from end users
• Load and configure desktop operating systems for standalone operation and basic network connectivity
• Assists with special projects as assigned which require independent investigation and resolution
• Working knowledge of VMware, Windows server operating systems, and IP networking is required
• Perform other job duties as assigned

What you’ll need for this role:

• 3-5 years of experience in a helpdesk or user support environment
• Knowledge of Windows 10 & Windows 11 and the ability to install, integrate, and support these systems
• Professional verbal communication is a must
• Ability to understand the tools of active directory
• Customer service experience is a must

Job Type: Full-time

Pay: $52,000.00 – $54,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Hauppauge, NY: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location