Manager, Communications Compliance Services

Job Description
Overview
The* Manager, Communications- Compliance Services* will be responsible for the daily operations of Avalara’s telecommunication tax compliance services. The Manager will coach and mentor team members and develop operational readiness processes and efficiencies in support of Avalara ‘s customers’ communications tax returns and business licenses. The Manager will drive overall team success by partnering with various teams throughout the organization to identify and implement changes using automation, technology, and process enhancements.

Responsibilities

• Manage a team of tax professionals that supports Avalara for Communications customers’ end to end telecommunication compliance deliverables by proactively setting expectations of timely deliverables and exhibiting the judgement to know when to escalate and/or inform
• Establish operational goals and work plans in support of an expanding customer base, delegate assignments to subordinates, and ensure development of team by monitoring status and acting quickly when deadlines are at risk
• Partner with leadership to develop and support metrics to measure efficiencies and profitability
• Actively remove blockers through internal solutions or escalation methods enabling timely customers deliverables
• Guide future direction of automation and technology as well as identify opportunities to enable the business to scale effectively
• Cultivate a “People First” culture, where talent acquisition, development and retention are a priority which includes supporting teams with development opportunities, promoting a healthy culture, supporting core company values, and focusing on employee experience through mentoring and coaching team members
• Demonstrate subject matter expertise in communications functional areas as well as understands the customer and partners experience
• Define and implement monthly team processes emphasizing automation and technology driven solutions, internal controls, and balanced workloads
• Effectively lead team through change management as technology, customer, and business needs ullet points highlighting expected day to day tasks, essential to the job.

Qualifications

• Management experience with a focus on telecommunication compliance operations as part of developing, managing, and motivating professional level employees
• Strong knowledge base in indirect tax return compliance processes and business license management, telecommunications taxes a plus
• Strong interest in and aptitude for technology and automation
• Experience working cross-functionally as part of the development and rollout of new products and services
• Has history of delivering projects on time and working under time compressed deadlines
• Strong hands-on approach to developing and implementing operations efficiencies
• Ability to communicate effectively across all levels of an organization including leaders, managers, and individual contributors
• Demonstrated ability to build trust at all levels of the organization by speaking truthfully, accepting the positions of others, and delivering on commitments
• Strong interpersonal and communication skills with the ability to explain tax compliance rules to internal and external partners
• Education/Experience equivalent to a bachelor’s degree plus 5+ years’ progressive tax compliance experience

The base pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Colorado $78,700-$126,000 [annually]
Washington $78,700-$139,200 [annually]
California $78,700-$152,500 [annually]
NYC $87,000-$152,500 [annually]

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual salary/wage may be based on various factors, such as geographic location, candidate experience and qualifications, as well as market and business considerations. This role is eligible for an annual bonus based on individual and company performance, depending on the terms of the applicable plan and the employee’s role.

Benefits
Avalara’s benefits for eligible employees includes company benefits such as medical, dental, and vision coverage, life, AD&D, and disability insurance, a 401(k) retirement plan, 17 days of paid time off annually, 12 paid holidays, paid parental leave, an employee assistance program, and subsidized transportation options for commuters.

All benefits are subject to eligibility requirements and Avalara reserves the right to modify or change these benefits programs at any time, with or without notice, unless otherwise required by law.

About Avalara*
About Avalara:*
We’re building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make — every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, meal kit, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there’s an accompanying unique and nuanced tax compliance calculation. The logic behind calculating taxes — the rules, rates, and boundaries is a global, layered, three-dimensional mess of complexity, with compliance dictated by governments and applied by every business, every day.

Avalara works with businesses of all sizes, all over the world — from corner stores to gigantic global retailers — to calculate tax accurately and automatically, at speeds measured in milliseconds. That’s a massive technical challenge, in terms of scale, reliability, and complexity, and we do it better than anyone. That’s why we’re growing fast. Headquartered in Seattle, Avalara has offices across the U.S. and around the world, in Brazil, Canada, India, U.K, Belgium and across Europe.

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Equal Opportunities:*
Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, colour, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.