Manager, Field Services

DIRECTV is seeking a Field Services Manager. This leadership role will be responsible for managing a crew of technicians who engage in installation and maintenance, provisioning, dispatch, and testing activities at the customer site or a company location for DIRECTV. Additional key responsibilities of this role include:

• Engage in installation and maintenance, provisioning, dispatch, and testing activities on related power equipment.
• Review technician performance and provide feedback and coaching to technicians designed to address performance issues.
• Conduct safety and quality inspections to ensure high quality and safe performance by technicians. Identify and remove roadblocks to safe and efficient performance by technicians.
• Work with Dispatch to ensure that work is effectively assigned.
• Ensure that technician training is complete.
• Administer discipline to technicians and make recommendations concerning long term suspensions or terminations of technicians.
• Address and resolve customer complaints or service issues. Receive technician grievances and resolve them at the step one level as appropriate.
• Interface with customers on-site.
• Install, test, and adjust equipment as necessary to maintain the continuation of service revenue in assigned territory.
• Handle other issues related to union matters, as necessary.
• Ensure that all functions are performed in a timely fashion to meet customer and company specifications.
• Responsible for planning, organizing, and directing all operations with respect to installation support, service, and major moves, adds, and changes.
• Management of technicians may include responsibility for technician time reporting, payroll, and on-call or vacation scheduling.
• May be responsible for utilizing Management Systems & Operational Control (MSOC) techniques to manage employee efficiency, performance, and customer service.
• Typically reports to second or third level management.

What you’ll need to be successful:

• Typically, a high school diploma, GED or equivalent related network experience; Technical degree preferred
• Strong knowledge of PC Microsoft applications
• 3-5 years of Network related technical experience
• Valid driver’s license required
• BA/BS in Telecommunications/Electronics/Business desired

• Project Management/Scheduling preferred
• Strong leadership and decision-making skills
• Excellent oral, written, and interpersonal communications skills
• Working knowledge of MS Office products

Still considering a future with us? At DIRECTV, we’re connecting the world with the coolest tech and entertainment. Our people are empowered and thrive in a culture of learning, diversity, and collaboration. Our passion to serve extends beyond our customers to our employees. Our innovation is driven by an inclusive and collaborative environment where your voice is heard, and opportunities are limitless. Go ahead – apply so you too can join the #WeAreDIRECTV movement.

A career with DIRECTV comes with big rewards:

This position can earn between $59,660 – $108,330, not to mention all the other amazing rewards that working at DIRECTV offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here.

Apply today!