Manager Infrastructure & Telecommunications

Non Union

Job Title: Manager Infrastructure & Telecommunications

Job Opening Id: 32983

# Required: 1

Business Unit: Corporate Services

Division: I.T. Solutions

Location: Headquarters Campbell West

Standard Hours: 35.00 / week

Full/Part Time: Full-Time

Regular/Temporary: Regular

Salary Grade: 8

Salary Range: $ 97,850.00 – $115,120.00

Post Date: 2022-06-30

Close Date: 2022-07-29

As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements including hybrid work arrangements to support better work-life balance for our employees. Where operational needs align, and while ensuring business requirements and customer service expectations are achieved, employees may have an opportunity to work within a hybrid model, combining working from home and working in the office.

Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

Please note that the Niagara Region requires that all newly hired employees are to be fully vaccinated against COVID-19 as a condition of being hired and provide proof of full vaccination, or provide proof of a bona fide medical or Human Rights Code exemption on a form issued from and approved by Niagara Region.

Job Summary

Reporting to the Chief Information Officer, the Manager Infrastructure and Telecommunications is responsible for the planning, implementation and support of all network infrastructure, including; servers, e-mail, voice and wireless telecommunication, data centres, cloud based IaaS and PaaS, disaster recovery and business continuity planning.

Education

• Equivalent combination of education and experience.
• Formal training in project management.
• Post-secondary degree in Computer Science is preferred.

Knowledge

• Minimum of 10 years’ experience in Information Systems and Technology in a medium to large organization of a complex diverse nature.
• Minimum of 7 years in IT management and project planning.
• MCSE or CISSP or ITIL or CCNP designation is preferred.

Responsibilities

Manages the data center and disaster recovery data center. Manages the local and wide area network infrastructure, servers, cloud based IaaS and PaaS, e-mail, voice and wireless telecommunication, storage, and business continuity planning. (40%)

• Ensures the performance, availability, reliability, security of all production systems including all networked hardware, operating software and the data communications network.
• Ensures adequate protection from fire, theft, misuse, intrusion and other damage, providing high security, confidentiality and backup for all network data, applications and equipment and availability of systems and the recoverability of network data, applications and systems.
• Ensures appropriate security and integrity controls are in place for all electronic information stored on the Wide Area Network and cloud environments.
• Provides on-going support, problem resolution, training, maintenance and upgrades.
• Establishes processes to support computer hardware and supplies acquisitions, problem resolution, maintenance, repairs, installation, and upgrades, voice and wireless telecommunications, and the Internet.
• Ensures all IT Infrastructure & Telecommunications activities and services are performed within corporate standards, guidelines and agreed upon service level agreements.

Anticipates future infrastructure and telecommunications directions, identifying opportunities and providing advice in applying technology to improve processes, achieve business goals and objectives and improve service delivery. (25%)

• Initiates and approves the results of the feasibility and justification phase of IT projects.
• Advises senior management of IT opportunities and issues, providing recommendations on how they may be addressed.
• Serves as lead Project Manager on approved IT projects that pertain to IT Infrastructure & Telecommunications, preparing project scope, specifications, evaluating and recommending approvals for technology, suppliers and equipment.
• Recommends new and revised IT policies, standards and procedures.

Manages people resource planning for the operating unit, determining ideal organizational structures, identifying desirable role and skill mix requirements and ensuring ongoing work quality and deliverability of results. (15%)

• Enables results with the organization’s human capital strategy to foster employee engagement.
• Directs and provides leadership for the activities and coaching of direct reports, providing work direction, setting priorities, assigning tasks/projects, determining methods and procedures to be used, resolving problems, ensuring results are achieved, and managing staff recruitment, performance, and skill development activities
• Ensures alignment and coordination of activity and quality of output between teams under their direction
• Ensures focus is service excellence, communication/transparency, innovation, and data integrity and work flow integration.
• Ensures staff has the information and resources to make successful plans and decisions.
• Ensures all people related issues, including recruitment, grievances and labour relations issues, are aligned to HR and Corporate standards and practices.
• Helps to break down barriers to employee success, ensuring collaboration and cooperation with other teams within their division and department
• Ensures Occupational Health & Safety policies, programs and practices are implemented, and maintained. This includes workplace inspections, monitoring, accident reporting and investigations, and ensuring any observed hazards or lapses in the functioning of OH&S processes, and other OH&S concerns are responded to promptly.
• Ensures all individuals under supervision have been informed of hazards and instructed on the necessary risk control and emergency response measures

Develops, manages, and administers annual and multi-year Capital and Operating budgets for the operating unit ensuring support of Council’s objectives, financial transparency and accountability, monitoring budget adherence, identifying and explaining variances, and financial reporting is effectively managed in compliance with corporate financial policies. Ensure goods and services are acquired in accordance with the procurement policy. Authorize, and administer the acquisition of goods and services for the operating unit and direct reports in accordance with the procurement policy and procedures. (10%)

Builds and maintains effective partnerships with all Regional departments, shared services partners, other municipalities and external agencies. (10%)

• Develops, manages and maintains effective working relationships and communications with Council, senior management, Regional departments and Shared Services partners to build consensus, resolve issues and complaints and ensure business needs are addressed.

Special Requirements

• In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.
• Must maintain ability to travel in a timely manner to other offices, work locations or sites as authorized by the Corporation for business reasons.
• May be required to support emergency operations under the incident management structure, at the direction of the Emergency Operations Centre Director.
• Regional staff strive to enable the strategic priorities of council and the organization through the completion of their work. Staff carry out their work by demonstrating the corporate values.

To view the full job description and requirements, visit our Careers page – Job Opening # 32983

Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges…..today!

Let us know why you would be an excellent team member by submitting your online application no later than July 29, 2022 before midnight by visiting our ‘Careers’ page at www.niagararegion.ca. We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.

If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:

• Phone: 905-980-6000 ext. 3252 or 1-800-263-7215
• Bell Relay: 1-800-855-0511
• In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department

Job Types: Full-time, Permanent

Salary: $97,850.00-$115,120.00 per year

Benefits:

• Company pension
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Relocation assistance
• Vision care
• Work from home

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

COVID-19 considerations:
Niagara Region requires that all newly hired employees are to be fully vaccinated against COVID-19 as a condition of being hired and provide proof of full vaccination, or provide proof of a bona fide medical or Human Rights Code exemption.