Manager Telecommunications

Must Haves:

• 5+ year of experience in Telecommunications
• At least 2 years in a leadership role
• Ability to develop and maintain standards, procedures, and documentation, including disaster recovery plans
• Experience performing long-range planning, budget planning, forecasting, and vendor management
• 3+ years of Cisco Telephony
• 5+ years’ experience working with call center systems (EX: PCCE)

Plusses:

• Skype for Business
• Teams Voice
• Eleveo call recording

Job Description:

An employer is looking to add a Manager of Telecommunications to their team in the St. Louis, MO area. This person will make recommendations for infrastructure enhancements and innovative technology. Manage services with respect to monitoring performance, service levels and problem resolution. They will be expected to work collaboratively with IHT management and telecommunications team to develop and maintain standards, procedures, and documentation, including disaster recovery plans. Experience acting as a resource for less experienced staff by providing insight, troubleshooting assistance and technical questions is a must.

Job Type: Full-time

Pay: $130,000.00 – $140,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 5×8
• Monday to Friday
• No weekends

Ability to commute/relocate:

• St. Louis, MO 63141: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Telecommunication Management: 5 years (Required)
• Cisco Telephony: 3 years (Required)
• Call Center Systems: 5 years (Required)
• Leadership: 2 years (Required)

Work Location: Hybrid remote in St. Louis, MO 63141