Manager, Telecommunications

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Mgr, Telecommunications

Job Purpose

This role manages a team that installs, troubleshoots, repairs, and maintains telecommunications equipment and systems. This role also leads daily team activities and may spend a portion of time performing the work of those they manage.

Essential Responsibilities

• Analyzes and resolves issues and needs as related to cost, design, and implementation of telecommunications networks/systems. Escalates in a timely manner to next level management when necessary to maintain agreed upon project/incident timelines. Coordinates information system priorities. Prepares reporting on incident and project resolution times and effectiveness.
• Manages, coaches, and develops team of telecommunications professionals.
• Develops and implements business plans, policies, and procedures. Collaborates with other departments to prioritize internal telecommunications needs including voice, data and/or video communication.
• Ensures the timely delivery of project deliverables, installation/upgrades, maintenance, and repairs. Evaluates results within business unit to determine if organizational objectives are being met.
• Assists in budget preparation process and helps ensure department stays within established budget.
• Serves as liaisons with internal departments, vendors and other third-party providers.
• Guides development and ensures compliance with telecommunication and engineering standards, policies, and guidelines. Stays knowledgeable of emerging trends and industry practices.

Disclaimer

Performs other job-related duties as assigned.

Qualifications

Required Education

Bachelor’s Degree or 4 Yrs Relevant Experience

Course of Study

IT related field

Preferred Education

Master’s Degree

Course of Study

IT related field

Relevant Experience

6 – 10 yrs minimum

Supervisory Experience

1 – 5 yrs minimum

Language Requirements

Language(s) Required

English

Language(s) Preferred

English & Spanish

Knowledge, Skills & Abilities Required

· Strong knowledge with the varying manufacturers hardware and software portfolios to include Cisco, Avaya and FortiNet.

· Experience working with computer and networking equipment;

· Ability to multi-task, problem-solve, communicate effectively and strong analytical skills.

· Advanced knowledge of the following: LAN, MAN, WAN, TCP/IP protocols, routers, switches, gateways, Structured cabling standards: ETSI, TIA, EIA, ITU, Telecommunication Cloud capabilities.

· Previous management experience.

Knowledge, Skills & Abilities Preferred

· Hold existing Voice certifications e.g. CCNA-Voice or other major manufacturers certifications.

Environmental Factors

Department

Information Technology

Environmental Factors

SSC Light: Physical Demands: While performing the essential functions of this position, the associate is regularly required to sit, use hands or fingers to handle, hold or feel objects, tools or controls, talk, see, hear and perform repetitive movements with both hands. The employee is occasionally required to stand or walk on carpet, tile or concrete Working Conditions: Majority of the time will be spent indoors in a traditional office environment. Safety Risk Factors: The employee is rarely required to twist back and/or neck and walk on a slippery or cluttered floor surface. Overall Required Equipment a personal computer, telephone, printer, copy machine, fax machine and other general office supplies and equipment. Pulling Requirement 20 lbs. Lifting Requirement 20 lbs.

Job Type: Full-time

Pay: $80,000.00 – $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Jacksonville, FL 32254: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Jacksonville, FL 32254