Manager, Telecommunications

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Manager, Network Operations

Job Purpose

This role will oversee the Network Operations team supporting technical infrastructure. Also provides services for functions such as system administration, incident/problem management, project management and implementation.

Essential Responsibilities

Manages and directs all aspects of the Network Operations team, including assignment

of IT projects and/or production support and maintains customer service-oriented

environment. Ensures team members receive detailed, accurate and timely training for

all new and existing job functions. Manages key IT projects within the Network

Operations team.

Responsibility includes day-to-day supervision of the Network Operations team, ensuring the availability of the supported networks and systems, as well as building and maintaining partnerships with the infrastructure, architecture, application, and support teams.

Ensures operational problems are identified, escalated, communicated, and resolved in

a timely manner and a root cause and permanent solution is applied. Maintains positive relationships with all vendors.

Disclaimer

Performs other job-related duties as assigned.

Qualifications

• Knowledge and understanding of Network Architecture and infrastructure standards.
• Strong customer service skills while ensuring adherence to and support of policies and architectural standards.
• Working knowledge of FortiNet Infrastructure, Cisco IOS, Cisco Prime, Riverbed Performance Management Platform, and current enterprise architecture designs and systems.
• Proven experience leading, coaching, developing and directing the work of others.
• Ability to communicate effectively both written and verbal.

Required Education

Bachelor’s Degree

Computer Information Systems, Information Technology

Preferred Education

Course of Study

IT related field

Relevant Experience

6 – 10 yrs minimum

Supervisory Experience

1 – 5 yrs minimum

Language Requirements

Language(s) Required

English

Language(s) Preferred

English & Spanish

Knowledge, Skills & Abilities Required

• Knowledge and understanding of Network Architecture and infrastructure standards.
• Strong customer service skills while ensuring adherence to and support of policies and architectural standards.
• Working knowledge of FortiNet Infrastructure, Cisco IOS, Cisco Prime, Riverbed Performance Management Platform, and current enterprise architecture designs and systems.
• Proven experience leading, coaching, developing and directing the work of others.
• Ability to communicate effectively both written and verbal.

Knowledge, Skills & Abilities Preferred

• Advanced Networking certifications.
• Experience in various network analysis tools.
• ITIL Certification

Environmental Factors

Department

Information Technology

Environmental Factors

SSC Light: Physical Demands: While performing the essential functions of this position, the associate is regularly required to sit, use hands or fingers to handle, hold or feel objects, tools or controls, talk, see, hear and perform repetitive movements with both hands. The employee is occasionally required to stand or walk on carpet, tile or concrete Working Conditions: Majority of the time will be spent indoors in a traditional office environment. Safety Risk Factors: The employee is rarely required to twist back and/or neck and walk on a slippery or cluttered floor surface. Overall Required Equipment a personal computer, telephone, printer, copy machine, fax machine and other general office supplies and equipment. Pulling Requirement 20 lbs. Lifting Requirement 20 lbs.

Job Type: Full-time

Pay: $74,000.00 – $97,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Jacksonville, FL 32254: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Jacksonville, FL 32254