MATRIX Resources

  • Contract
  • Anywhere

Madison, NJ


Come work for this global leader in residential real estate franchising and brokerage, supporting a growing community of agents through technology innovation, powerful marketing, mentorship and general sales enablement.


Position: Network Analyst (NOC)
*Thursday – Saturday nights and alternating Wednesday Hours from 7pm – 7am ET *

Location: 100% REMOTE Madison, NJ area – (subject to change based on business needs- driving into Madison NJ)

Term: 12 Months

SUMMARY
Network analyst functions as part of a 24×7 network operations center in support of our network and be responsible for troubleshooting and resolving all areas of the WAN including head-end and Internet routers, and branch office premise equipment. Additionally, the Analyst will troubleshoot and resolve complex IP routing issues. The Analyst will be highly interactive with customers, external support groups, internal departments as well as various ISP/telecommunications vendors.

ESSENTIAL SKILLS, DUTIES AND RESPONSIBILITIES

  • Ability to work in a 24/7 environment on 12 hour shifts during weekdays, weekends, and holidays as scheduled.
  • Must have strong troubleshooting knowledge of Cisco Routers and switches, Fortinet Fortigate and Juniper NetScreens firewalls. Able to troubleshoot complex network issues through device command
  • line and GUI monitoring tools such as Netflow, PingPlotter, and FortiAnalyzer.
  • Must have an expert knowledge of networking concepts, IP protocols, network routing protocols, advanced Cisco router configuration, management, and network monitoring (SolarWinds Orion experience a plus).
  • Must be familiar with Data and network circuit hierarchies such site to site VPN tunnels, Internet Service Provider circuits, MPLS, Broadband, Fiber and Wireless infrastructure.
  • Work with vendor suppliers and support organizations to ensure a speedy resolution.
  • Escalate issues to appropriate support teams. Document all activities in incident/problem management system. (HEAT and/or ServiceNow experience preferred)
  • Handle calls from both internal and external customers. Identify problems/issues and react accordingly within established support processes or with direct guidance from peers and supervisors.
  • Place highest priority on providing quality customer service and meeting service deliverables.
  • Having strong self-initiative to consistently expand technical skillsets.

ESSENTIAL COMPETENCIES:
Teamwork

  • Helps to accomplish tasks or objectives outside ones area of primary responsibility.
  • Works equally well with customers (internal and external) and colleagues.
  • Participates in achieving team and organizational goals.

Communication

  • Communicates with customers (internal and external) and infrastructure teams with a positive and professional approach.
  • Possess strong communication skills: speaking, writing, listening, and technical/business comprehension.
  • Able to research and obtain missing information when necessary or appropriate.

Proactive Problem Solving

  • Takes full ownership and responsibility for incidents and problem as an individual and as a part of the team.
  • Gathers all the facts before acting on or recommending a possible solution.
  • Takes initiative to recommend/implement preventative measures and reduce business impact.

Continuous Service Improvement

  • Generates new ideas, alternatives, and solutions.
  • Develops new or improved support methods, continually seeking highest levels of customer satisfaction.

Decision Making

  • Uses sound logical judgment to choose an appropriate course of action.
  • Takes decisive action and seeks assistance of others in decision-making, as appropriate.
  • Has the flexibility to change direction when facts so warrant.
  • Accepts both the positive and negative consequences of decisions.

Follow Through and Commitment

  • Considers the business impact of any actions taken.
  • Continues to follow-up until incident resolution or escalate appropriately.
  • Meets the service level objectives (SLOs).

QUALIFICATIONS:

EDUCATION

  • Degree in Information Systems or related discipline or equivalent years of related work experience.

EXPERIENCE

  • Must possess strong theory and concepts of data/application networks.
  • Must possess strong interpersonal skills.
  • 3-5 years in a Networking Environment.
  • Cisco Certified Network Analyst (CCNA) preferred.

Equal Employment Opportunity
MATRIX is committed to providing a work environment that values diversity, equity, inclusion and respect. We do not discriminate based upon race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), age (40 and over), sexual orientation, military and veteran status and/or any other characteristic protected by federal, state or local law.
MATRIX is committed to providing access and reasonable accommodations for qualified individuals with disabilities. Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing [email protected]. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options. Please see MatrixRes.com/Benefits for more information. For direct hire placement with our clients, benefits will be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.

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