Network Administrator/Help Desk

Title: Network Administrator

Who We Are
Founded over 50 years ago in Denver, Colorado, goldbug is a leader in the infant and children’s accessories market. A private company owned and led by Katherine Gold, the founder’s daughter, goldbug’s success comes from its commitment to innovation and partnership.

Living and working in the mile-high city, where being active and embracing the contrasts that Denver has to offer, is central to goldbug. The team brings a love of the outdoors, the arts, and design to the products we create.

This woman-owned business sells millions of high-quality, functional, and fun products for young families to use every day. Mothers and babies are a critical part of the goldbug story.
The company is establishing a philanthropic program that will meaningfully support initiatives and approaches to reducing maternal mortality and supporting maternal health.

Job Summary
The Network Administrator maintains computing environment by identifying network requirements; installing upgrades; monitoring network performance.

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Key Roles and Responsibilities*

• Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.
• Establishes network by evaluating network performance issues including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.
• Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
• Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.
• Prepares users by designing and conducting training programs; providing references and support.
• Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
• Meets financial requirements by submitting information for budgets; monitoring expenses.
• Install, make changes and repair software and computer hardware.
• Manage Help Desk tickets and employee issues in a timely manner.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Protects organization’s value by keeping information confidential.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstations.
• Improves system performance by identifying problems and recommending changes.
• Responds to emails from employees and customers seeking help with software- or computer-related issues

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The ideal candidate: *

• Has a Bachelor’s Degree in Computer Science or Information Systems.
• 3 years of direct relevant experience.
• Licenses & Certificates: Microsoft Certified Systems Engineer (MCSE) – preferred
• Microsoft Certified Technology Professional (MCITP)- preferred.
• Experience in JD Edwards EnterpriseOne 9.1 User/Role Security
• Telecommunications Administration (Microsoft Teams)
• LAN Knowledge
• WatchGuard VPN Administration
• Product Lifecycle Management Administration
• Oracle SQL Development Tools Experience
• Is self-motivated to accomplish tasks on time and the ability to manage time efficiently.
• May be required to travel domestically on a limited basis.

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Other job Details: *

• Salary Range: $70,000-80,000
• Status: Full Time
• Reports to: Director of IT
• Benefits include: Medical, Dental, Vision, Life Insurance Disability Insurance, Flex spending account, 401k with matching, paid vacation, paid sick/personal leave, paid eco-pass.

Equal Opportunity Employer
Goldbug is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Goldbug makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Job Type: Full-time

Pay: $70,000.00 – $80,000.00 per year