Network Administrator- Remote

Job Details:

Job Title: IT Service Desk Technician/ Service Assurance Technician

Location: Remote

Pay-rate: $24 starting range/hr on W2 (Negotiable pay)

Duration: 3 months( possible extension)

Shift: Mon-Fri

Job summary:

This position will be responsible for the resolution of external client trouble incidents in a technical support environment. Technicians utilize their networking, hardware, and software skills to diagnose, qualify, and resolve client issues.

Duties include comprehensive troubleshooting of facility, service, and feature based issues on a converged voice and data network. Technicians must be team oriented, have technical troubleshooting experience, and be able to work with internal and external contacts on behalf of our customers. Technicians must be self-motivated, client-centric, and possess the ability to apply dynamic policies and knowledge to resolve complex issues.

RESPONSIBILITIES:

• Ability to open and close a ticket with high quality including clear documentation of steps taken for resolution.
• Work individual queue based on severity level and prioritizing work based on the customers’ business needs and specific situations that could change throughout the repair process.
• Initiate, and engage in conference calls between repair, customers, and higher-level support organizations to resolve issues.
• Basic Command Line Interface knowledge
• Basic working knowledge of networking WAN/LAN topology
• Basic working knowledge of Adtran/Cisco routers and switches.
• Ability to isolate layer 1 issues WAN/LAN
• Basic knowledge of voice switch platforms including Nortel DMS, Lucent 5ESS and MetaSwitch (or similar softswitch/UCaaS platforms)
• Basic scripting and debugging
• Basic working knowledge of Network protocols such as ATM, Frame Relay and Ethernet.
• Basic working knowledge of IP routing protocols such as BGP, OSPF, RIP and STATIC ROUTING.
• Basic working knowledge of Voice protocols such as CAS, ISDN, SS7, MGCP, H.323, and SIP
• Basic working knowledge of Voice features such as Call forwarding, Voice mail and Hunting as well as LNP process and troubleshooting
• Basic ability to evaluate client metrics such as overall bandwidth and QOS setting requirements.

Requirements:

• 1-5 years’ experience with above qualifications
• Proven ability to multi-task, utilizing time management and work prioritization skills
• Basic level technical competence in a Windows-based environment
• Proficient in utilization of vendor test and ticketing systems (LSI, Retas, EBTA)
• Excellent interpersonal and communication skills
• Passionate focus on client responsiveness and ability to generate customer confidence
• Previous Telecom Experience, technical support, IT type support, or call center would even work
• Required Education: College Degree
• Required Experience level/years: Open to technical new graduates or some relevant experience
• Service Type (Engineering, Financial, IT, Light Industrial, Office/Clerical, Sales/Marketing): Service Assurance

Regards,

Shivani-Recruiter

D: 609-779-1692

“ShivamSinghA1”

Job Type: Full-time

Pay: From $24.00 per hour

Schedule:

• 8 hour shift

Experience:

• Network administration: 3 years (Preferred)

Work Location: Remote