Network Analyst

Meriplex is a managed cybersecurity, IT, and SD-WAN solutions provider that enables transformation by combining secure, innovative technology with advanced expertise. Innovation is our hallmark, and it begins with staff development. Join Meriplex where you will have the opportunity to develop your skills while working alongside a team of enthusiastic industry and technology experts.
We are growing our Service Delivery team with a motivated Network Analyst. The Network Analyst may be assigned to any Operations technical team, working directly with customers to provide day-to-day network administration, and troubleshooting support. This position will also participate in other areas and projects, such as circuit activations, managed services on-boarding, and performing configurations, installations, and upgrades on customer contracts. Meriplex cultivates a collaborative culture, and as the Network Analyst, you will partner with and work across multiple departments of the organization to improve the customer experience. After all, if you want to be a lion, you must train with lions. Come and join a winning team!
Make your mark at Meriplex by being the best at what you do. Here’s how to make an impact:
Provide low-level Tier II Technical Support

• Ensure incidents and problems are appropriately resolved or escalated. Set your team up for success. Nobody likes to be left in the dark.
• Implement and support current and future Managed Services contract obligations within stated SLA’s. What can we say? We like structure.
• Assist with maintenance of off the shelf monitoring software and databases.

Provide Outstanding Services to Meriplex Customers

• Resolve all tickets in a timely and professional manner. Remember, we are here to provide excellent customer service.
• Ensure circuits are activated on time, are stable, and added to monitoring system.
• Customer site installation of routers, switches, and telephony devices.
• Train customers on standard features and use of installed Meriplex services. Remember, always try to go the extra mile to meet the customer’s needs.

Prepare and Maintain Accurate Technical Documentation

• Maintain accurate information within ConnectWise Configuration Tabs. This is how you become the best subject matter expert!
• Ensure billing is accurate to avoid any customer confusion.
• Assist with disconnect process to ensure IP address, license, keys, client accounts are removed

Let’s work together to succeed together! A minimum 1 year experience with the following technical applications is a good start:

• Hands on experience with route/switch, voice collaboration

Some experience in the following areas will serve you greatly in this role:

• Experience with wireless or security desired, not required.
• Able to learn and adapt to new technologies
• Strong understanding of telecommunications theory and voice communications
• Able to work within a customer oriented, positive team environment
• Strong interpersonal, oral, visual, and written communication skills for communications to technical and nontechnical staff

Work Schedule/Travel – Standard Meriplex business hours of 8:00 AM to 5:00 PM with the ability to have a flexible schedule due to work volume. Ability to travel up to 10% may be required based on customer requirements.
We value both education and experience equally – While your formal degree, and certifications, would contribute to your success in this role, we also find tremendous value in skills and knowledge gained through in depth, real-world experience in a related field. CCNA required; CCNA-Voice/Collaboration, CCNA-Wireless, CCNA-Security preferred.
The Meriplex Difference – Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.
If you want to be a lion, you must train with lions. Come and join a winning team!

• Channel Futures MSP 501 Winner (2021)
• Houston’s Best and Brightest Companies to Work For (2020 & 2021)
• Top 50 Tech Services CEO Award (2020)
• CRN MSTP 500 Winner (2021)

We value our employees and give credit where credit is deserved through our quarterly employee recognition award – the R.O.A.R. award:
Internal Partnerships
Innovative
Transformative Operations
Excellent Customer Service
Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Meriplex Communications and Meriplex Solutions do not accept unsolicited headhunter and agency resumes. Meriplex Communications and Meriplex Solutions will not pay fees to any third-party agency or company that does not have a signed agreement with Meriplex Communications and Meriplex Solutions.
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Job Type: Full-time