Network Analyst

Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these “last-mile” customers was developed by extending high capacity fiberoptic networks with the range, reliability, and flexibility of carrier-class wireless technologies. Today Mercury Broadband’s rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest.

Position Summary: Mercury Broadband is looking for a skilled Network Analyst to join its rapidly growing company and provide exceptional and timely service. The ideal candidate should possess a proven track record of assembling and understanding network performance metrics in a technical environment, exceptional communication, and interpersonal skills, and possess an understanding of developing and building key performance benchmarks in an IP network. Mercury Broadband combines the excitement of a dynamic and highly collaborative work environment with the opportunity for advancement as one of the fastest growing telecommunications companies in the Midwest. Through service, trust, excellence, passion, and persistence, our vision is an unlimited broadband Internet connection to every community and in every home throughout the Midwest.

Location: Mission or Topeka KS
Position Type: Full-Time
Compensation: Competitive Pay
Benefits: Bi-weekly pay; annual performance bonuses; health insurance; dental insurance; 401k

Key Responsibilities:

• A member of the Network Operations team responsible for architecting and driving the analysis and presentation of all network and telecommunications performance, analytics, and examination of equipment deployed at our towers and POPs in an environment requiring 24x7x365 availability
• Background in building Microsoft Power Point and Microsoft Excel Presentations and as needed management
• Experience in network monitoring and management, SLA management, and mapping technology solutions to Key Performance Metrics
• Coordinate with team to understand trends in data
• Build and design analytical data to measure service reliability and overall customer experience
• Provide deliverables on technical projects to meet deadlines
• Assist in development of new products for key performance aspect of network team by designing workflows and conducting testing in the lab before field implementation
• Provide charts trends and information on resolution to network related issues
• Customer Centric attitude with a focus on ensuring high network availability

Skills and Requirements:

• Strong Understanding of Microsoft Excel, including Formulas and data analysis
• Strong Understanding of PowerPoint and building presentations
• Experience interfaces with databases
• Experience Using Microsoft PowerBi
• Strong Understanding of Technical language and industry measurements for key performance metrics
• Experience with NMS platforms
• Experience with Cisco equipment and other routing and switching hardware
• Customer Centric attitude, self-motivated, and professional in appearance
• Excellent communication, both written and oral
• Understanding of networking principals
• Understanding of common household operating systems and peripherals

Education and Experience Requirements:

• 5+ years’ experience in Networking or IT field, with telecommunications experience
• Bachelor’s degree in Computer Science, Business Administration, other relevant field, or equivalent industry experience

Physical Demands:

• The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work involves moving around the office, ability to operate office equipment, talking, hearing, using hands to handle, feel, or operate objects, tools, or controls, and reaching with hands and arms.

Mercury Broadband is committed to a diverse and inclusive workplace. Mercury is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department.

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