Network Analyst I/II-NOC

***This position can be filled remotely anywhere within the country.***

About the Role:

The Network Analyst I/II – NOC will assist with the management, operational support, and troubleshooting for all on/off net Optical/Wave, Ethernet, Dark Fiber wholesale customer data and transport services. The Wholesale Service Assurance (WSA) team provides 24x7x365 support for the Windstream Communication service provider network.

What You’ll Do:

• Work with LEC’s, IXC’s, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required
• Utilize Remedy ticketing system for documentation, escalations and field operations dispatches
• Follow prescribed escalation (internal/external) polices within SLAs
• Provide leadership to team members
• Accept escalations as provided by management
• Perform work in shifts within a 24×7 Network Operations Center environment

Do You Have?

• Knowledge of optical transport networks, including Cyan Z33/Z77, Cisco ONS 15454, Cisco CPT, Infinera, Ciena 4200, and Tellabs 7100
• Knowledge of Ethernet services, Data routing, and MPLS
• Ability to read and interpret CLR/DLRs
• Strong communication skills
• Ability to work a shift from 4:00 pm – 12:30 pm EDT Sunday through Thursday (specific days could change)

Even Better:

• Strong Ethernet and/or DWDM experience as a network technician/engineer
• Network Operations Center experience with a telecom provider

Our Benefits:

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance

About US:

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

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Job Requirements

Minimum Requirements:

Associate’s Degree in a technical discipline and 4-6 years technical/telephony experience with 4 years directly related to the job; or 7 years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.