Network Analyst II

Network Analyst II
Seattle, WA
Full Time

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Come to Seattle, WA, to Help Build Public Safety Solutions with Comtech!*
To learn more about Comtech Telecommunications (CMTL), visit our website at www.Comtech911.com .

You can see the big picture and get excited about developing and maintaining applications that support emergency 9-1-1 (E911) systems. You also crave an opportunity to work with the best and brightest software development teams, in an environment that is rewarding and collaborative.

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Your New Opportunity*
Under the supervision of the NOC Supervisor the Network Analyst monitors, maintains, and troubleshoots mission critical IP networks, Comtech applications, various computer hardware, and peripherals; provide assistance to internal and external customers and performs other duties as directed.

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PRIMARY DUTIES: *

• Monitor network elements for anomalies and reports/troubleshoots issues using network management software
• Identify, triage, resolve or escalate incidents (i.e., Level 1 Tech Support)
• Monitor email for incidents and customer requests
• Provide first-line technical support for customers via dedicated helpdesk phone line
• Notify customers on incident progress or status changes
• Keep abreast of ticket trends and alert management and support of recurring issues
• Perform more in-depth troubleshooting steps above Analyst I to further one-touch resolution of tickets within the NOC
• Take a more active role in leveraging knowledge and business relationships to assist customers through complex or difficult issues.
• Take a more active role in sharing knowledge within Tier1, learning skills and techniques from interactions with support teams that can be incorporated within the NOC.
• This position would work an 12-hour shift Sunday – Tuesday with a rotating Wednesday.

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AS A NETWORK ANALYST II YOU WILL HAVE THE FOLLOWING EXPERIENCE/SKILLS/EDUCATION: *

• Superior Customer Service skills
• Ability to multitask and work well in a high pressure, fast paced environment is essential
• Intermediate level knowledge of Windows Office Suite
• Basic knowledge of Windows Server Operating Systems (2003, 2008)
• Basic knowledge of Unix operating system (Solaris preferred)
• Experience in using ticketing systems such as Remedy
• At least one (1) year experience in a Help Desk-type support or Network Administration role
• Must possess the ability to maintain confidentiality of highly sensitive data
• Attention to detail is essential
• Must be a quick learner
• Must be able to grasp new concepts and complex business relationships
• Clear and Concise written and verbal communications

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ADDITIONAL VALUED CAPABILITIES INCLUDE: *

• Industry recognized certifications (Network+, A+, I-Net+, MCP, Cisco) a plus
• Four-year college degree a plus
• Knowledge of 9-1-1 Public Safety Answering Point (PSAP) environments is a plus, but not essential
• Knowledge of network management tools (HP Operations Manager, Network Node Manager, SolarWinds,.) is a plus

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Comtech is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity*

Job Type: Full-time